Global CSM Lead - Strategy, Growth & Retention

Wallenius Wilhelmsen Ocean As, Filial Sverige; Stockholms län; On-site; SEK 800,000 - 1,100,000; Full time

Job summary

Wallenius Wilhelmsen is seeking a Customer Success Manager to lead the account team in delivering consistent customer satisfaction, operational delivery, and alignment between commitments and commercial targets. You will own the global Customer Success strategy for the account, drive improvements, and represent the customer voice to support retention, renewals, and long-term partnerships.

The role requires strong stakeholder management, analytical storytelling, and the ability to coordinate

Qualifications

• Bachelor’s degree in business, engineering or supply chain, or equivalent experience.
• 5–10 years of working experience in customer success, account management, shipping, logistics or SCS operations.
• Ability to translate data into insights and strategic recommendations.

Responsibilities

• Be the operational contact for customers post-signature and during execution.
• Brief KAM/Account Managers on performance, risks, escalation statuses.
• Represent the customer voice in internal discussions and strategy.
• Lead global business reviews with the customer translating data into insights.
• Drive continuous improvement and support renewal and retention strategies.

Skills

Stakeholder management

Executive communication

Interpersonal influence

Analytical thinking

Operational discipline

Education

Bachelor's degree in business / engineering / supply chain

Job description

Wallenius Wilhelmsen is seeking a Customer Success Manager to lead the account team in delivering consistent customer satisfaction, operational delivery, and alignment between commitments and commercial targets. You will own the global Customer Success strategy for the account, drive improvements, and represent the customer voice to support retention, renewals, and long-term partnerships.

The role requires strong stakeholder management, analytical storytelling, and the ability to coordinate