Senior Client Developer (MSP)

Ework Group; Stockholms kommun; Hybrid; SEK 900,000 - 1,200,000; Full time

Job summary

Ework Group in Sweden is seeking a Senior Client Developer to lead one of our most strategic MSP partnerships. You will be the primary strategic contact for the client, aligning governance, KPI performance, and workforce initiatives with internal delivery teams to ensure operational excellence.

This role is not a sales or delivery management role. You will work with senior stakeholders in a global organization, travel within Sweden is frequent, and a hybrid setup is preferred.

Qualifications

• Minimum 5 years in MSP, RPO, Workforce Solutions, or Talent Solutions.
• Proven experience managing strategic client relationships.
• Experience leading governance with senior and executive stakeholders.
• Experience driving KPIs, SLAs, and program performance.
• Experience working in a global and matrix environment.
• Strong presentation, communication, and stakeholder management skills.
• Fluent in English.

Responsibilities

• Own the strategic client relationship.
• Lead governance forums, including MBRs, QBRs, and Executive Reviews.
• Drive stakeholder management across regional and global client organizations.
• Ensure KPI, SLA, and contractual performance.
• Lead client escalations, risk management, and continuous improvement initiatives.
• Drive workforce strategy discussions and program development.
• Partner with delivery teams to ensure successful execution and client satisfaction.
• Support transformational and change management initiatives.

Skills

Client relationship management

Governance & stakeholder management

KPI/SLAs management

Executive communication

Presentation skills

English fluency

Strategic thinking

Tools

Vendor Management System (SAP Fieldglass)

Job description

Preferred location for this role is Stockholm or Gothenburg.

We are looking for an experienced Senior Client Developer to lead one of our most strategic MSP partnerships.

In this role, you will be responsible for client governance, executive stakeholder management, program performance, and strategic workforce initiatives within a complex global environment.

You will act as the primary strategic contact for the client and work closely with internal delivery teams to ensure operational excellence, KPI performance, and long-term business success.

This is not a sales role and not a delivery management role. We are looking for someone who has successfully led MSP, RPO, or Workforce Solutions programs and can operate confidently with senior stakeholders in a global organization.

Key Responsibilities

• Own the strategic client relationship.
• Lead governance forums, including MBRs, QBRs, and Executive Reviews.
• Drive stakeholder management across regional and global client organizations.
• Ensure KPI, SLA, and contractual performance.
• Lead client escalations, risk management, and continuous improvement initiatives.
• Drive workforce strategy discussions and program development.
• Partner with delivery teams to ensure successful execution and client satisfaction.
• Support transformational and change management initiatives.

What We’re Looking For

Must Have

• Minimum 5 years of experience in MSP, RPO, Workforce Solutions, or Talent Solutions.
• Proven experience managing strategic client relationships.
• Experience leading governance with senior and executive stakeholders.
• Experience driving KPIs, SLAs, and program performance.
• Experience working in a global and matrix environment.
• Strong presentation, communication, and stakeholder management skills.
• Fluent in English.

Strongly Preferred

• MSP implementation or transition experience.
• Experience with contingent workforce programs.
• Experience working with global clients and complex stakeholder landscapes.
• Experience with Vendor Management Systems (e.g., SAP Fieldglass).

Who You Are

You are a confident relationship builder who combines strategic thinking with operational understanding. You thrive in complex environments, influence without authority, and are comfortable challenging and advising senior stakeholders.

You have a strong commercial mindset, excellent communication skills, and a proven ability to drive client success through governance, collaboration, and continuous improvement.

Why Join Us?

You will have the opportunity to shape and develop one of our most strategic workforce solution partnerships while working in a highly collaborative and international environment.

Uselful information:

This is a permanent role that requires frequent travel within Sweden.

Preferred setup is hybrid, with Office First policy.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Whistleblowing Policy, which provides guidelines for reporting misconduct can be found on Ework website: https://www.eworkgroup.com/about-us/our-responsibility