Senior Atlassian Service Management Consultant - Communardo Sweden

Communardo Group; Göteborgs kommun; On-site; SEK 700,000 - 900,000; Full time

Job summary

Communardo Group is expanding its Swedish Atlassian team and seeks an experienced Service Management Consultant who will design and implement Jira Service Management solutions across IT and business functions. You will work directly with customers to map current processes and translate requirements into scalable Atlassian outcomes.

The role emphasizes collaboration with stakeholders, workshops leadership, and helping organisations evolve from ITSM to Enterprise Service Management with AI-enabled

Qualifications

• Strong hands-on experience with Jira Service Management.
• Experience designing and implementing service management solutions across IT and business functions.
• Experience working directly with customers and stakeholders at different levels.
• Ability to understand business needs before applying technical solutions.

Responsibilities

• Understand current services and processes with customers and identify improvements.
• Design and implement Jira Service Management solutions.
• Expand JSM from ITSM to Enterprise Service Management across HR, Finance, Facilities, Legal, etc.
• Lead workshops with process owners and stakeholders.
• Translate business requirements into scalable Atlassian solutions.
• Assist in Cloud transformations and migrations.

Skills

Stakeholder management

Workshop facilitation

Communication (Swedish/English)

Business process understanding

Tools

Jira Service Management

Confluence

Atlassian Cloud

Assets

Automation

Migrations

Job description

At Communardo, we believe great consulting is about more than technology. It’s about understanding people, business needs and the challenges behind the request - and finding the right solutions. We combine deep Atlassian expertise with a consultative mindset, helping customers connect people, processes and technology to create real business value. And as AI reshapes the way teams work, we’re passionate about exploring how humans and technology can work better together.

We are growing our Swedish Atlassian team and are looking for an experienced Service Management Consultant who wants to do more than run an IT help desk. You will help customers use Atlassian Service collection to deliver services across the whole organisation - from IT to HR, Finance, Facilities, Legal and beyond - and to build a system of work where services, data and people are genuinely connected

Your Mission

• You will work closely with customers to understand how services and processes work today, identify where Atlassian can make a real difference and turn those needs into sustainable solutions.
• Designing and implementing solutions in Jira Service Management.
• Helping customers expand JSM from ITSM into Enterprise Service Management - HR, Finance, Facilities, Legal and other business functions.
• Working with Assets to connect services, people, systems and business data into a coherent picture.
• Leading workshops with process owners, service teams and business stakeholders.
• Translating business requirements into scalable, maintainable Atlassian solutions.
• Simplifying and standardising processes across teams and functions.
• Supporting Cloud transformation and migrations.
• Helping customers identify where AI should take over routine service tasks - triaging, routing, knowledge retrieval - and redesigning workflows so that human effort is focused where judgment and experience actually matter.
• Orchestrating how humans and AI work together in practice: not just switching on a feature, but rethinking how a service team operates when AI is genuinely part of the flow.
• Helping customers make Rovo and Atlassian's AI capabilities a natural part of everyday service delivery - smarter together, not bolted on.

Your Profile

• Strong hands-on experience with Jira Service Management
• Experience designing and implementing service management solutions - portals, workflows, automation, integrations and reporting
• An understanding of both ITSM and broader Enterprise Service Management
• Experience working directly with customers and stakeholders at different levels
• The ability to understand the business need before reaching for the technical solution
• Confidence leading workshops and guiding customers through change
• An understanding of how to orchestrate work between humans and AI - where automation takes over, where human judgment is essential, and how to help a service organisation navigate that transition in practice
• Strong communication skills in Swedish and English
• Experience with Assets, Confluence, Atlassian Cloud, integrations, automation, migrations, ITIL or enterprise-scale environments is highly valuable.
• Coming from another service management platform? Experience with tools such as ServiceNow, Zendesk, Helix, Tasktop or similar is a genuine advantage - not a barrier. If you have helped customers implement, operate or migrate away from one of these platforms, you bring something valuable: you know what good service management looks like across different contexts, you understand what customers are used to and what they are trying to leave behind, and you can meet them where they are rather than starting from scratch.
• Experience from business functions outside traditional IT - HR, Finance, Facilities or Legal - is also an advantage.
• Atlassian and ITIL certifications are welcome, but practical experience and the ability to create solutions that people actually use matter more.

Good Reasons to Join Us

• At Communardo, we help customers use Atlassian as a platform for more than IT. We believe enterprise service management works best when it is built around how an organisation actually operates - not forced into a framework designed for someone else.
• We believe the biggest opportunity right now is not AI replacing people - it is humans and AI working smarter together. That is what we help customers build, and it is what we are actively building ourselves. We invest in developing that competence across our whole team - not just awareness of what the tools can do, but the practical ability to redesign service delivery when AI becomes a real part of how work gets done. You will help shape that capability internally, and bring it directly into your customer work.
• You will also have the opportunity to:

• Work across both ITSM and Enterprise Service Management - and help customers see the difference
• Help organisations build a service platform that functions as a true system of work across IT and business functions
• Work with large and complex customers where service management is business-critical
• Influence solutions from early advisory and process design through implementation and continuous improvement
• Collaborate with experienced Atlassian specialists across the Nordics and Europe
• Take real ownership of customer assignments and relationships

• Communardo has around 500 experts across Europe, combining strong local customer relationships with deep specialist expertise in Atlassian, service management, cloud and digital collaboration.
• If you enjoy understanding how an organisation really works - and then using Atlassian to make it work better - we'd like to hear from you