Sales Operation Associate

CELLINK Bioprinting AB; Göteborgs kommun; On-site; SEK 420,000 - 520,000; Full time

Job summary

CELLINK Bioprinting AB is seeking a Sales Operations Associate to support revenue growth from existing customers and assist pipeline generation for instrument sales. You will coordinate with Sales, Marketing, Customer Support, and Product Management to optimize account performance and renewals.

The role requires data-driven decision making, strong CRM skills, and the ability to work independently within a newly formed team, with occasional travel as needed.

Qualifications

• Relevant education or experience in account management, customer success, inside sales, or related commercial role, ideally within medtech, life sciences, laboratory equipment, or another capital-equipment/consumables business model or education within the
• Experience supporting or partnering with a capital equipment/instrument sales team, with an understanding of how account growth and new-logo pipeline connect.
• Comfortable working with data and CRM systems to prioritize accounts and make decisions; able to build simple account-scoring or segmentation logic.
• Life sciences, bioprinting, or laboratory research background a plus, but not required.
• Professional proficiency in English

Responsibilities

• Install Base & Recurring Revenue Growth. Support the development of a structured install base and devise a go to market plan to drive consumable and bioink revenue.
• Own recurring revenue performance - consumables, bioinks, and service/warranty contracts.
• Proactively drive renewals ahead of contract and warranty expiration and identify cross-sell and upsell opportunities within existing accounts.
• Build ongoing account engagement cadences (calls, business reviews, check-ins) that keep CELLINK front-of-mind between instrument purchases.
• Account Segmentation & Prioritization. Segment and prioritize the account base using usage data, purchase history, contract/renewal dates, and account growth potential.
• Pipeline Generation Support for Instrument Sales. Support broader pipeline generation activity - outbound outreach, campaign follow-up, lead qualification - in partnership with Marketing and Sales.
• Data & CRM Ownership. Maintain accurate, current account and opportunity data in the CRM to support forecasting and reporting.
• Cross-functional Collaboration. Act as the connective link between Customer Support, Marketing, Sales, and Finance for anything touching an existing account's ongoing relationship with CELLINK.
• KPI & Performance Reporting. Establish and track a KPI framework for the role: renewal rate, consumables/bioink revenue growth, share of wallet, pipeline sourced/supported for instrument sales, and account health.
• Self-Directed Territory Management. Operate with a high degree of autonomy: build, execute, and adjust an account plan without requiring day-to-day direction.

Skills

CRM analytics

Life sciences background

English proficiency

Self-sufficiency

Relationship management

Education

Relevant education or experience in account management, customer success, inside sales, or related commercial role

Experience with capital equipment/instrument sales

Tools

Data & CRM systems

Job description

We are looking for a Sales Operations Associate to join our commercial team in a newly created role.

The role are built around two connected goals: growing repeat revenue from CELLINK's existing customer base through consumables, bioinks, and service/warranty contracts, and supporting pipeline generation for new instrument sales. You will work with close functional coordination with the Sales team, Marketing, Customer Support, and Product Management.

Are you a data-driven, self-sufficient operator, capable of building and running a book of business independently while working closely with Sales, Marketing, and Customer? Then you might be our fit.

Responsibilities

• Install Base & Recurring Revenue Growth.Support the development of a structured install base and devise a go to market plan to drive consumable and bioink revenue.
• Own recurring revenue performance - consumables, bioinks, and service/warranty contracts.
• Proactively drive renewals ahead of contract and warranty expiration and identify cross-sell and upsell opportunities within existing accounts.
• Build ongoing account engagement cadences (calls, business reviews, check-ins) that keep CELLINK front-of-mind between instrument purchases.
• Account Segmentation & Prioritization. Segment and prioritize the account base using usage data, purchase history, contract/renewal dates, and account growth potential.
• Pipeline Generation Support for Instrument Sales. Support broader pipeline generation activity - outbound outreach, campaign follow-up, lead qualification - in partnership with Marketing and Sales.
• Data & CRM Ownership. Maintain accurate, current account and opportunity data in the CRM to support forecasting and reporting.
• Cross-functional Collaboration. Act as the connective link between Customer Support, Marketing, Sales, and Finance for anything touching an existing account's ongoing relationship with CELLINK.
• KPI & Performance Reporting. Establish and track a KPI framework for the role: renewal rate, consumables/bioink revenue growth, share of wallet, pipeline sourced/supported for instrument sales, and account health.
• Self-Directed Territory Management. Operate with a high degree of autonomy: build, execute, and adjust an account plan without requiring day-to-day direction.

Requirements

Qualifications and work experience

• Relevant education or experience in account management, customer success, inside sales, or a related commercial role, ideally within medtech, life sciences, laboratory equipment, or another capital-equipment/consumables business model or education within the
• Experience supporting or partnering with a capital equipment/instrument sales team, with an understanding of how account growth and new-logo pipeline connect.

Knowledge and skills

• Comfortable working with data and CRM systems to prioritize accounts and make decisions; able to build simple account-scoring or segmentation logic.
• Life sciences, bioprinting, or laboratory research background a plus, but not required.
• Professional proficiency in English

Personal competencies/soft skills

• Highly self-sufficient - able to build a plan and operate independently, with good judgment on when to elevate, in a still-maturing, newly formed team.
• Strong communication and relationship-management skills, comfortable owning a portfolio of accounts end-to-end.

Practical conditions

• Occasional travel may be required

CELLINK Bioprinting AB

CELLINK Bioprinting AB