SaaS Logistics Application Consultant | Onboard & Configure

IM; Linköpings kommun; Hybride; SEK 520 000 - 700 000; Plein temps

Avantages offerts par ce poste

Extra vacation days

Wellness allowance

Occupational pension contributions

Résumé du poste

IMI Supply Chain Solutions in Linköping seeks an Application Consultant to lead customer onboarding, configuration, and ongoing support for our logistics SaaS platform. You will collaborate with software engineers, architects, business consultants, and project managers to ensure successful deliveries and high customer satisfaction.

In this role, you will configure environments, train users, manage onboarding and change requests, and act as the liaison between customer needs and development

Qualifications

• Post-secondary IT/Logistics education or equivalent professional experience.
• At least three years in software delivery, onboarding or support.
• Experience with customer-facing SaaS delivery and configuration.
• Strong Swedish and English communication.

Responsabilités

• Onboard new customers and ensure successful implementations.
• Configure customer environments and support go-live activities.
• Troubleshoot system functionality, workflows, and integrations.
• Train users in system functionality and business processes.
• Gather requirements and communicate with development teams.
• Drive customer cases to completion and build strong relationships.

Connaissances

Customer-facing communication

Software delivery

Application configuration

Onboarding projects

Stakeholder communication

Swedish language

English language

Formation

Post-secondary education in IT/Logistics or related field

Outils

Postman

Azure DevOps

SQL

Description du poste

IMI Supply Chain Solutions in Linköping seeks an Application Consultant to lead customer onboarding, configuration, and ongoing support for our logistics SaaS platform. You will collaborate with software engineers, architects, business consultants, and project managers to ensure successful deliveries and high customer satisfaction.

In this role, you will configure environments, train users, manage onboarding and change requests, and act as the liaison between customer needs and development