Application Consultant

IMI Supply Chain Solutions (Norway); Linköpings kommun; Hybrid; SEK 550,000 - 750,000; Full time

Benefits offered by this job

Great Place To Work certified

Extra vacation days

Wellness allowance

Occupational pension contributions

Job summary

IMI Supply Chain Solutions in Linköping is seeking an Application Consultant to drive customer onboarding, configuration, and ongoing support for our logistics software. You will collaborate with customers, software engineers, architects, and project managers to ensure successful deliveries and high satisfaction.

The role emphasizes hands-on configuration, problem solving, and proactive communication in Swedish and English, with a hybrid working model at the Linköping site.

Qualifications

• Post-secondary IT, logistics or related field required.
• At least three years in software delivery or customer-facing solutions.
• Experience with application configuration and administration.
• Customer onboarding and implementation project experience.
• Strong communication in Swedish and English.
• Familiarity with SQL, Postman and Azure DevOps is a plus.

Responsibilities

• Onboard new customers and drive implementations.
• Configure customer environments and support go-live activities.
• Troubleshoot system functionality, workflows and integrations.
• Train users on system functionality and business processes.
• Manage onboarding and change requests end-to-end.
• Coordinate with developers, architects and project managers.
• Build strong customer relationships and assist satisfaction.
• Identify opportunities to improve processes and services.
• Gather and communicate requirements to deliver the right solutions.

Skills

Customer onboarding

Software delivery

Configuration & admin

Support & delivery

Requirements gathering

Stakeholder comms

Multitasking

Swedish & English

Education

Post-secondary IT/Logistics

Tools

Postman

Azure DevOps

SQL

Job description

Professional Services

• Linköping
• Hybrid

Application Consultant

Do you want to work closely with customers and help them successfully implement and use business-critical software solutions within logistics and transportation?

At IMI, we deliver SaaS-based solutions that help organizations manage warehouse operations, transportation flows, delivery visibility, and customer delivery experiences. Our solutions support customers in their daily operations and play an important role in ensuring efficient and reliable logistics processes.

We are looking for an Application Consultant to join our team. This role combines customer onboarding, solution configuration, support, and coordination of technical deliveries. You will work closely with customers throughout their journey, from implementation and training to ongoing support and continuous improvements.

About The Role

As an Application Consultant, you will become an important part of a cross-functional team responsible for onboarding new customers and supporting our existing customer base. You will work with customer implementations, system configuration, support cases, training, troubleshooting, and change requests.

The role involves close collaboration with customers, software engineers, architects, business consultants, and project managers. You will play a key role in ensuring successful deliveries while contributing to high customer satisfaction and strong customer relationships.

Key Responsibilities

• Onboard new customers and ensure successful implementations
• Configure customer environments and support customers during go-live activities
• Troubleshoot system functionality, workflows, and integrations
• Support and train users in system functionality and business processes
• Manage onboarding requests and change requests from requirement through delivery
• Perform data updates and configuration changes within customer environments
• Act as the link between customer needs and development teams
• Gather and communicate requirements to ensure the right solutions are delivered
• Drive customer cases and requests through to completion
• Build strong customer relationships and contribute to customer satisfaction
• Identify opportunities to improve processes, services, and ways of working

Your Profile

We believe you enjoy working closely with customers and combining technical understanding with a strong service mindset. You take ownership, are comfortable managing multiple activities simultaneously, and enjoy collaborating with colleagues from different disciplines.

You are curious, proactive, solution-oriented and are confident in driving issues forward, finding the right stakeholders, and ensuring that customer requests are resolved in a professional manner.

You also understand the importance of balancing customer expectations, technical quality, long-term sustainability, and business value.

We Believe You Have

• A post-secondary education in IT, Logistics, or a related field, alternatively equivalent professional experience
• At least three years of professional experience in several of the following areas:
• Software delivery and customer-facing solutions
• Application configuration and administration
• Customer onboarding and implementation projects
• Support, service delivery, or application management
• Customer requirements gathering and stakeholder communication
• Strong communication skills in both Swedish and English

Preferred Qualifications

• Experience with supply chain, logistics, transportation management, or warehouse management solutions
• Background in a software product or SaaS company
• Familiarity with SQL
• Familiarity with integrations and tools such as Postman
• Experience working with Azure DevOps

The position is primarily based in Linköping and offers a hybrid working model.

Why IMI?

IMI Supply Chain Solutions is a leading software provider specializing in sustainable logistics and order management. Our solutions are at the core of critical industries such as grocery retail and pharmaceutical supply chains. We are in an exciting phase of growth, offering you the opportunity to influence both our products and the way we work with product development going forward.

We are proud to be Great Place To Work certified and offer a workplace with a strong sense of team spirit, a high degree of autonomy, and excellent opportunities for professional development. In addition, we provide a generous benefits package, including extra vacation days, a wellness allowance, and occupational pension contributions.

Department Professional Services Location Linköping Remote status Hybrid

Linköping

Kom som du är!

Vi tror att våra medarbetare är nyckeln till vår framgång. Därför värdesätter vi en öppen och kreativ arbetsmiljö där alla röster hörs. Vi är främst intresserade av att veta vad du vill göra med din karriär, inte nödvändigtvis vad du har gjort tidigare. Med rätt inställning och viljan att utvecklas kan du lyckas i allt du gör. Vårt team är en sammansvetsad grupp som är villiga att lära av varandra och vi är redo att möta alla utmaningar som kommer i vår väg.