Retail Labor & Productivity Manager

H & M Hennes & Mauritz Gbc AB; Stockholms kommun; On-site; SEK 60,000 - 80,000; Full time

Benefits offered by this job

25% Staff discount on H&M Group brands

H&M Incentive Programme

Job summary

H & M Hennes & Mauritz Gbc AB is seeking a Retail Labour & Productivity Manager based in Stockholm. In this permanent position, you will lead a specialist team and own global frameworks for labour standards, workforce planning, and productivity across retail formats.

Your experience in workforce management and leadership is key, as you will ensure operational efficiency and an exceptional customer experience. Join us in pushing the fashion industry toward a more inclusive and sustainable future.

Qualifications

• Solid experience within workforce management, labour standards, productivity modelling or operational analytics.
• Proven leadership experience with the ability to coach and develop specialist teams.
• Strong analytical skills and the ability to translate insights into clear, actionable recommendations.

Responsibilities

• Lead, coach and develop a specialist team, setting clear direction, priorities and ways of working.
• Own and continuously improve the end-to-end time library for labour standards.
• Define and evolve the role architecture across retail formats.

Skills

Workforce management experience

Labour standards expertise

Leadership coaching

Analytical mindset

Experience with scheduling systems

Fluency in English

Tools

Labour forecasting tools

Retail workforce platforms

Job description

Job Description

As Retail Labour & Productivity Manager, you lead and develop a specialist team while owning the global frameworks for labour standards, workforce planning and productivity across our retail formats. You set the foundations for how labour is planned, deployed and measured, ensuring the right balance between productivity, fairness, customer experience and operational efficiency.

WHAT YOU WILL DO

As Retail Labour & Productivity Manager, you lead and develop a specialist team while owning the global frameworks for labour standards, workforce planning and productivity across our retail formats. You set the foundations for how labour is planned, deployed and measured, ensuring the right balance between productivity, fairness, customer experience and operational efficiency.

You will:

• Lead, coach and develop a specialist team, setting clear direction, priorities and ways of working
• Own and continuously improve the end‑to‑end time library, ensuring activity‑based labour standards are accurate, data‑driven and reflect real store operations
• Define and evolve the role architecture across retail formats, ensuring clarity, consistency and alignment with the operating model
• Develop and maintain demand and volume driver models, using key predictors such as traffic, transactions and delivery patterns
• Set seasonality rules and productivity benchmarks to enable accurate labour forecasting and clear performance expectations
• Act as a subject matter expert on workforce management processes, tools and systems
• Partner with key stakeholders to embed labour and productivity frameworks into processes, systems and ways of working
• Support change management and communication related to new labour models, standards and scheduling updates

WHO YOU WILL WORK WITH

You will work closely with Retail Operations, Workforce Management, Tech, Controlling and Sales Market teams. In this role, you combine people leadership with strong stakeholder partnering to ensure labour and productivity frameworks are effectively implemented and continuously improved across the organisation.

WHO YOU ARE

You are a confident and structured leader with a strong analytical mindset, comfortable working at the intersection of strategy and operational detail.

We are looking for people with:

• Solid experience within workforce management, labour standards, productivity modelling or operational analytics
• Experience working with scheduling systems, labour forecasting tools and retail workforce platforms
• Proven leadership experience, with the ability to coach and develop specialist teams
• Strong analytical skills and the ability to translate insights into clear, actionable recommendations
• Experience working in complex retail or large‑scale operational environments
• Fluency in English, both written and spoken

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

An example of our benefits:

• 25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET).
• H&M Incentive Programme – HIP. Learn more about the programme here.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

This is a permanent position based in Stockholm, please send your CV in English as soon as possible.

We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.