Labor Standards Expert

H & M Hennes & Mauritz Gbc AB; Stockholms kommun; On-site; SEK 600,000 - 800,000; Full time

Benefits offered by this job

25% Staff discount

H&M Incentive Programme

Job summary

H & M Hennes & Mauritz Gbc AB is looking for a Labor Standards Expert to develop and maintain the store labour standards model in Stockholm. You will ensure that task times reflect real operations and support cross-functional teams in standardizing tasks.

The ideal candidate will have strong analytical skills, experience in work measurement, and a solid understanding of retail operations. In addition to an exciting working environment, the company offers attractive benefits including a 25% staff discount.

Qualifications

• Experience in work measurement, labour standards, or labour modelling.
• Solid understanding of retail operations and process analysis.
• Strong analytical skills to interpret productivity and time-study data.

Responsibilities

• Own and maintain the end-to-end store labour standards model.
• Define and improve methodologies and calculation logic.
• Lead time studies and productivity assessments across tasks.

Skills

Work measurement

Labour standards

Workforce management

Analytical skills

English fluency

Job description

Job Description

As a Labor Standards Expert, you own and develop the store labour standards model, defining how much time store tasks should take to enable accurate, fair and data‑driven labour planning. You ensure time standards reflect real store operations across all store types, sizes and formats and remain robust as operating models evolve.

You will:

• Own and maintain the end‑to‑end store labour standards model, ensuring every task has a clear, validated and documented time value
• Define and continuously improve methodologies, calculation logic and rules behind labour standards
• Lead time studies, work measurements and productivity assessments across front of house, back of house and omnichannel tasks
• Ensure labour standards are updated to reflect new processes, operating model changes and omnichannel flows
• Establish and maintain a structured cadence for reviewing and updating task times, including annual refreshes and defined change triggers
• Act as a subject matter expert on labour standards and work measurement, supporting both technical and non‑technical stakeholders

WHO YOU WILL WORK WITH

You will work closely with Operations Development, Tech and Product teams, as well as global teams and Sales Markets. In this role, you partner cross‑functionally to ensure labour standards are accurate, trusted and consistently applied across the organisation.

WHO YOU ARE

You are a structured and analytical expert with a strong eye for detail and a deep interest in how work is measured, standardised and improved in retail operations.

We are looking for people with:

• Experience in work measurement, labour standards, workforce management or labour modelling
• Solid understanding of retail operations, process analysis or labour optimisation
• Experience working with workforce management or scheduling systems
• Strong analytical skills with the ability to interpret productivity and time‑study data
• High attention to accuracy, methodological rigour and documentation quality
• Fluency in English, both written and spoken

WHO WE ARE

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

WHY YOU’LL LOVE WORKING HERE

At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.

An example of our benefits:

• 25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, Other Stories and ARKET).
• H&M Incentive Programme – HIP. Learn more about the programme here.

JOIN US

Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.

Take the next step in your career together with us. The journey starts here.

This is a permanent position based in Stockholm, please send your CV in English as soon as possible.

*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.