Remote Training, Quality & Recruitment Lead

DIB Travel; Sweden; Remote; SEK 700,000 - 900,000; Full time

Benefits offered by this job

Remote work from Sweden

Flexible working hours

Job summary

DIB Travel seeks a Training, Quality & Recruitment Manager to own how we recruit, onboard and develop our Travel Support team across Europe. You will manage end-to-end recruitment, design onboarding programs, and drive training aligned with QA standards.

You will collaborate with Support Managers and Team Lead to raise performance and service quality. You will measure CSAT, analyze feedback, and implement learning paths and process improvements, ensuring knowledge bases stay current in a

Qualifications

• 5+ years of experience in recruitment, training, quality assurance or team development.
• Experience from the travel industry, preferably corporate travel or a TMC.
• Solid hands-on experience with Amadeus.
• Knowledge of LinkOnline and other travel booking and support systems.
• Experience designing and delivering effective training, and working with QA (scorecards, ticket reviews, calibration).
• Fluent in English and Swedish, written and spoken.
• Able and willing to travel within Europe occasionally.
• Structured, with a strong sense of ownership and follow-through.

Responsibilities

• Forecast hiring needs with Head of Travel Support and managers.
• Own end-to-end recruitment for Travel Support Agents and Team Leads.
• Design and run onboarding to get new agents productive quickly.
• Build and maintain training on platform, travel products, and policies.
• Use QA results and feedback to target training improvements.
• Develop learning paths and structured development plans.
• Keep knowledge base and training material up to date.
• Own QA framework: scorecards, standards and review routines.
• Review tickets, chats and calls; give actionable feedback.
• Track ramp-up time and CSAT; report results to Head of Travel Support.

Skills

Recruitment

Training

Quality Assurance

Team Development

Amadeus

LinkOnline

QA Process

English & Swedish

Tools

Amadeus

LinkOnline

Zendesk

Teamtailor

Job description

DIB Travel seeks a Training, Quality & Recruitment Manager to own how we recruit, onboard and develop our Travel Support team across Europe. You will manage end-to-end recruitment, design onboarding programs, and drive training aligned with QA standards.

You will collaborate with Support Managers and Team Lead to raise performance and service quality. You will measure CSAT, analyze feedback, and implement learning paths and process improvements, ensuring knowledge bases stay current in a