Travel Support Agent – Swedish and Finnish Language

DIB Travel; Stockholms kommun; Remote; SEK 350,000 - 490,000; Full time

Benefits offered by this job

Fully remote working model

Training and development opportunities

International team

Job summary

DIB Travel is seeking a Travel Support Agent to join our growing team. You’ll assist travelers with new bookings, changes, disruptions, and complex requests via phone, email, and chat, ensuring a smooth and personal experience from home. Ideal candidates have at least 3 years in Amadeus GDS, strong flight-reservation skills, and fluency in Swedish, Finnish and English.

Danish/Norwegian is a plus. This shift-based, remote role offers evenings, weekends from home and growth in a fast-moving,

Qualifications

• At least 3 years of Amadeus GDS experience.
• Strong flight-reservation skills, including handling changes, tickets, and refunds.
• Experience booking hotels, trains, buses, rental cars, and ground transportation.
• Fluency in Swedish, Finnish and English; Danish/Norwegian is a plus.
• Willingness to work evenings, night shifts, and weekends from home (shift-based).
• Bonus points for Zendesk experience.

Responsibilities

• Assist travelers with new bookings, itinerary changes, disruptions, urgent issues and complex requests.
• Provide empathetic, professional support via phone, email and chat.
• Ensure every interaction reflects speed, care and efficiency.
• Coordinate with Tech, Sales, Customer Success and Product to resolve issues.
• Stay updated on airline policies, travel regulations, and system changes.

Skills

Amadeus GDS

Flight reservations

Booking other travel products

Swedish

Finnish

English

Danish/Norwegian knowledge

Zendesk experience

Tools

Zendesk

Job description

We Dibbers are passionate travel enthusiasts who want to make travel planning as easy as possible – just a few clicks and you're ready to go!

Our cutting-edge online travel platform empowers customers to handle straightforward bookings themselves, while our dedicated support team focuses on helping with more complex cases and last-minute challenges.

We are now looking for a Travel Support Agent to join our growing team! In this role, you’ll help ensure an exceptional travel experience by assisting customers when automation and self-service aren’t enough.

Let’s connect and discuss how you can make a difference on our team!

Apply to DIB if you have:

• Excellent knowledge of Amadeus GDS, with at least 3 years of experience


• Strong skills in flight reservations, including handling special requests, voluntary & involuntary changes, ticket issuing, and refunds


• Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation


• Fluency in spoken and written Swedish, Finnish and English – knowledge of Danish and/or Norwegian is a plus


• Willingness to work evenings, night shifts, and weekends from home (shift-based work)


• A genuine passion for customer service, with excellent communication skills and a solution-oriented mindset


• Bonus points if you have experience working with Zendesk

What you’ll do:

• Assist travelers with new bookings, itinerary changes, disruptions, urgent issues, and complex requests


• Provide empathetic, professional support via phone, email, and chat


• Ensure every interaction reflects our values of speed, care, and efficiency


• Coordinate with Tech, Sales, Customer Success and Product teams to resolve user issues


• Stay updated on airline policies, travel regulations, and system changes

What’s awesome about working at DIB?

• Be part of a fast-growing, modern travel company where your voice matters.


• Fully remote working model


• Training, learning, and development opportunities – we invest in your growth.


• A supportive, ambitious, and international team.

At DIB, every support ticket is an opportunity to turn a problem into a positive memory.