Remote Travel Support Specialist

DIB Travel; Stockholms kommun; Remote; SEK 350,000 - 490,000; Full time

Benefits offered by this job

Fully remote working model

Training and development opportunities

International team

Job summary

DIB Travel is seeking a Travel Support Agent to join our growing team. You’ll assist travelers with new bookings, changes, disruptions, and complex requests via phone, email, and chat, ensuring a smooth and personal experience from home. Ideal candidates have at least 3 years in Amadeus GDS, strong flight-reservation skills, and fluency in Swedish, Finnish and English.

Danish/Norwegian is a plus. This shift-based, remote role offers evenings, weekends from home and growth in a fast-moving,

Qualifications

• At least 3 years of Amadeus GDS experience.
• Strong flight-reservation skills, including handling changes, tickets, and refunds.
• Experience booking hotels, trains, buses, rental cars, and ground transportation.
• Fluency in Swedish, Finnish and English; Danish/Norwegian is a plus.
• Willingness to work evenings, night shifts, and weekends from home (shift-based).
• Bonus points for Zendesk experience.

Responsibilities

• Assist travelers with new bookings, itinerary changes, disruptions, urgent issues and complex requests.
• Provide empathetic, professional support via phone, email and chat.
• Ensure every interaction reflects speed, care and efficiency.
• Coordinate with Tech, Sales, Customer Success and Product to resolve issues.
• Stay updated on airline policies, travel regulations, and system changes.

Skills

Amadeus GDS

Flight reservations

Booking other travel products

Swedish

Finnish

English

Danish/Norwegian knowledge

Zendesk experience

Tools

Zendesk

Job description

DIB Travel is seeking a Travel Support Agent to join our growing team. You’ll assist travelers with new bookings, changes, disruptions, and complex requests via phone, email, and chat, ensuring a smooth and personal experience from home. Ideal candidates have at least 3 years in Amadeus GDS, strong flight-reservation skills, and fluency in Swedish, Finnish and English.

Danish/Norwegian is a plus. This shift-based, remote role offers evenings, weekends from home and growth in a fast-moving,