Remote Nordic Language Support Specialist

Cross Border Talents; Stockholms kommun; Remote; SEK 370,605 - 476,492; Full time

Benefits offered by this job

Competitive salary with performance-based incentives

Private health insurance after trial period

Relocation support (flight ticket + accommodation)

Job summary

An international customer service firm is seeking a Customer Service Representative fluent in a Nordic language to join their dynamic team. This role, based in Lisbon, involves delivering outstanding support via various channels to ensure customer satisfaction. Ideal candidates will have strong interpersonal skills, a problem-solving mindset, and prior experience in customer service. The position offers competitive pay, relocation support, and opportunities for career growth within a global leader in customer engagement.

Qualifications

• Fluency in one of the Nordic languages (C2 or native level) is critical.
• Experience in customer support or technical assistance is desirable.
• Ability to work in a team-oriented and fast-paced environment.

Responsibilities

• Deliver high-quality customer support via phone, email, and chat.
• Address questions related to products and technical issues.
• Log customer interactions accurately and maintain proper follow-up.
• Escalate unresolved issues to appropriate internal teams.

Skills

Fluency in Finnish, Danish, Norwegian, Swedish, or Icelandic

Proficiency in English (B2 or higher)

Strong communication and interpersonal skills

Problem-solving abilities

Tools

CRM systems

Chat/ticket platforms

Job description

An international customer service firm is seeking a Customer Service Representative fluent in a Nordic language to join their dynamic team. This role, based in Lisbon, involves delivering outstanding support via various channels to ensure customer satisfaction. Ideal candidates will have strong interpersonal skills, a problem-solving mindset, and prior experience in customer service. The position offers competitive pay, relocation support, and opportunities for career growth within a global leader in customer engagement.