Remote Nordic Language Customer Support Pro

Cross Border Talents; Stockholms kommun; Remote; SEK 198,000 - 264,000; Full time

Benefits offered by this job

Competitive salary

Accommodation support

Full onboarding training

Private health insurance

Relocation support

Career growth potential

Job summary

A global customer engagement leader is seeking a Remote Fraud Analyst fluent in a Nordic language to join their Lisbon team. The role involves providing excellent customer service to clients via phone, email, and chat. Candidates should possess strong communication skills, previous customer support experience, and fluency in a Nordic language at a C2 level. The company offers competitive pay, accommodation support, and a vibrant international setting with career growth opportunities.

Qualifications

• Fluency in one of the Nordic languages (C2 or native level) is required.
• Ability to communicate effectively in English for internal communication.
• Prior experience in customer support or technical assistance is preferred.

Responsibilities

• Deliver high-quality customer support via multiple channels.
• Handle inquiries related to products, technical issues, and billing.
• Log customer interactions and maintain follow-up.
• Escalate unresolved issues to appropriate teams.

Skills

Fluency in Finnish, Danish, Norwegian, Swedish, or Icelandic

Proficiency in English (B2 level or higher)

Strong communication and interpersonal skills

Previous experience in customer support

Ability to work in team-oriented environment

Familiarity with digital tools such as CRM systems

Structured and detail-oriented approach

Tools

CRM systems

Chat/ticket platforms

Helpdesk portals

Job description

A global customer engagement leader is seeking a Remote Fraud Analyst fluent in a Nordic language to join their Lisbon team. The role involves providing excellent customer service to clients via phone, email, and chat. Candidates should possess strong communication skills, previous customer support experience, and fluency in a Nordic language at a C2 level. The company offers competitive pay, accommodation support, and a vibrant international setting with career growth opportunities.