Remote FinTech Payment Support Specialist

Jobgether; Sweden; Remote; SEK 480,000 - 720,000; Full time

Benefits offered by this job

Fully remote work

Flexible working environment

Career development

Continuous learning

International collaboration

Job summary

Jobgether is seeking a Payment Support Specialist based in Sweden to join an international, fully remote team. You will serve as the primary contact for users and partners, guiding them through payment processes and resolving transaction issues within a fast-growing fintech environment.

You will investigate complex cases, collaborate with product, engineering, and testing teams, and contribute to continuous improvements in service quality and customer satisfaction across payment gateways and

Qualifications

• English at B2 level or above with strong written and verbal communication in both English and Russian.
• Experience in customer support, preferably fintech, payment services, or digital product environments.
• Practical understanding of payment processes, gateways, transaction flows, troubleshooting, and basic financial compliance.

Responsibilities

• Deliver high-quality customer assistance via email, live chat, and ticketing systems.
• Handle payment inquiries, status checks, failed payments, troubleshooting, and account questions.
• Explain payment flows, options, and procedures to users and partners.
• Investigate issues and collaborate with technical teams to resolve payment/account problems.
• Work with developers, testers, product managers to investigate incidents and improve platform performance.
• Identify recurring issues, document user feedback, and propose product/process improvements.
• Maintain accurate records of customer interactions and resolutions in CRM/ticketing systems.
• Contribute to FAQs, knowledge bases, and troubleshooting guides.
• Identify opportunities to streamline support workflows and improve response quality.
• Follow a 3/3 rotational schedule covering day and night shifts.

Skills

English B2

Russian

Customer support

Fintech payments

Payment processes

Tools

CRM platforms

Ticketing systems

Job description

Jobgether is seeking a Payment Support Specialist based in Sweden to join an international, fully remote team. You will serve as the primary contact for users and partners, guiding them through payment processes and resolving transaction issues within a fast-growing fintech environment.

You will investigate complex cases, collaborate with product, engineering, and testing teams, and contribute to continuous improvements in service quality and customer satisfaction across payment gateways and