Regional Customer Service & Logistics Lead, Russia & STAN

Cochlear; Göteborgs kommun; On-site; SEK 420,000 - 650,000; Full time

Job summary

Cochlear is seeking a Customer Service Coordinator to deliver exceptional service across the Russia Region and STAN markets from Gothenburg. You will coordinate orders end-to-end, support distributors and professional customers, and collaborate with Sales, Logistics, Finance, Regulatory, and Marketing to ensure timely delivery of products and services.

You are highly organized, proactive, and capable of handling multiple priorities across countries.

Qualifications

• 2+ years of experience in customer service or order management.
• Fluent in Russian and English, both written and spoken.
• Bachelor’s degree in a relevant field.
• Experience with ERP/CRM systems (Oracle, Salesforce, SAP).
• Strong organizational and communication skills.
• Customer-focused with ability to manage multiple topics across regions.

Responsibilities

• Manage the end-to-end order processing cycle, including validation, invoicing coordination, and shipment tracking.
• Serve as the main contact for distributors and professional customers via email, phone, and portals.
• Coordinate with Logistics and internal teams to ensure accurate delivery.
• Track orders and escalate delays, keeping customers informed.
• Support service, repair, loaner and exchange requests.
• Assist with demand planning, pricing administration, reports, and promotional offers.
• Maintain accurate data across SAP, Salesforce, Oracle, and My Cochlear Portal.
• Prepare reports and provide insights for decision-making.
• Support process improvements and compliance with quality procedures.

Skills

Fluent Russian

Fluent English

Customer service

Education

Bachelor’s degree in a relevant field

Tools

Oracle

Salesforce

SAP

Job description

Cochlear is seeking a Customer Service Coordinator to deliver exceptional service across the Russia Region and STAN markets from Gothenburg. You will coordinate orders end-to-end, support distributors and professional customers, and collaborate with Sales, Logistics, Finance, Regulatory, and Marketing to ensure timely delivery of products and services.

You are highly organized, proactive, and capable of handling multiple priorities across countries.