Public Service Designer

Nordic Investin Group Aktiebolag; Stockholms kommun; On-site; SEK 550,000 - 750,000; Full time

Job summary

Nordic Investin Group Aktiebolag is partnering to recruit a Public Service Designer who connects evidence, service realities, and product constraints to create clear, inclusive experiences across digital and human channels. You will join a multidisciplinary team, bridging discovery, design, delivery and learning, with emphasis on prototypes answering real questions while respecting policy constraints.

This role values independent judgement, strong collaboration and measurable outcomes, aimed at

Qualifications

• Experience delivering end-to-end public services across digital and human channels.
• Strong knowledge of service blueprints and field research.
• Practical experience applying co-design and policy constraints.
• Ability to assess risk, priorities and trade-offs involving prototyping.
• Evidence of clear stakeholder communication and end-to-end ownership.
• Professional English and the ability to handle sensitive information.

Responsibilities

• Own the practical direction for end-to-end public services that work across digital and human channels.
• Translate goals and constraints into a clear approach for service blueprints and field research.
• Establish useful standards, routines or artefacts around co-design.
• Coordinate stakeholders and dependencies affecting policy constraints.
• Use evidence and measurable outcomes to improve prototyping.
• Strengthen knowledge sharing, decision quality and sustainable ownership across the team.

Skills

End-to-end service design

Field research

Prototyping & co-design

Policy constraint management

Stakeholder coordination

Professional English

Education

Bachelor's degree in Design/UX or related

Tools

Figma

Miro

Job description

Nordic Investin is recruiting a Public Service Designer on behalf of one of our partner companies. You connect user evidence, service realities and product constraints to create experiences that are clear, inclusive and valuable.

The partner is strengthening its capability in end-to-end public services that work across digital and human channels. You will take responsibility for work that connects service blueprints, field research and co-design, while ensuring that policy constraints and prototyping receive appropriate discipline. The objective is progress that colleagues can use and leaders can evaluate.

The design function values evidence, critique and close collaboration. Success means making complexity understandable and enabling better choices.

How you will work

You will join a multidisciplinary team and move between discovery, design, delivery and learning after launch. The partner expects assumptions to be made visible, prototypes to answer real questions and design decisions to remain understandable when they reach engineering and operations.

This role calls for independent judgement and the ability to raise the quality around you. You will be expected to recognise when a decision needs wider expertise, make trade-offs visible and move work forward without creating unnecessary process.

What you will do

• Own the practical direction for end-to-end public services that work across digital and human channels.

• Translate goals and constraints into a clear approach for service blueprints and field research.

• Establish useful standards, routines or artefacts around co-design.

• Coordinate stakeholders and dependencies affecting policy constraints.

• Use evidence and measurable outcomes to improve prototyping.

• Strengthen knowledge sharing, decision quality and sustainable ownership across the team.

What you will bring

• Relevant experience delivering end-to-end public services that work across digital and human channels in a demanding environment.

• Strong working knowledge of service blueprints and field research.

• Practical experience applying co-design and policy constraints.

• Ability to assess risk, priorities and trade-offs involving prototyping.

• Evidence of clear stakeholder communication and dependable end-to-end ownership.

• Professional English and the judgement to work with sensitive or business-critical information.

Experience that would add value

• Experience from government, healthcare or civic services.

• Exposure to outcome measurement in a cross-functional environment.

• Swedish language skills or experience working across Nordic organisations.

A background that can succeed here

You may come from a product company, agency, consultancy or public service. Your portfolio should explain the problem, contribution, evidence and outcome. Direct experience of end-to-end public services that work across digital and human channels is valuable, while adjacent experience counts when it shows transferable judgement.

What makes the opportunity interesting

You will work on consequential journeys where careful discovery can influence priorities, not simply decorate decisions already made. The focus on end-to-end public services that work across digital and human channels gives the role a clear mission and room to influence priorities and measures of success.

The exact partner, employment model, compensation, start date and working arrangement will be explained openly during the process. Nordic Investin will make sure you understand the opportunity before asking you to make a decision.

The recruitment conversation

Nordic Investin will focus on decisions you have made: the context, alternatives, result and what you would change today. You will also have room to test whether the role and partner environment are right for you.