Journey Management Lead

Nordic Investin Group Aktiebolag; Årsunda; On-site; SEK 800,000 - 1,050,000; Full time

Job summary

Nordic Investin is seeking a Journey Management Lead to connect evidence, research and product constraints, and to drive clear, inclusive experiences. You will navigate discovery, design, delivery and learning, with a focus on visibility of assumptions and robust decision making.

You will work across journey frameworks, ownership models and metrics, coordinating stakeholders to improve portfolio prioritisation and outcomes. English proficiency and sensitive information handling are essential.

Qualifications

• Experience delivering customer journey management that turns insight into coordinated improvement.
• Strong ability to translate goals and constraints into a clear approach for journey frameworks and ownership models.
• Proven experience applying research synthesis and measurable outcomes.

Responsibilities

• Own the practical direction for customer journey management.
• Translate goals and constraints into a clear approach for journey frameworks and ownership models.
• Establish useful standards, routines or artefacts around research synthesis.
• Coordinate stakeholders and dependencies affecting metrics.
• Use evidence and measurable outcomes to improve portfolio prioritisation.
• Strengthen knowledge sharing, decision quality and sustainable ownership across the team.

Skills

Customer journey management

Stakeholder communication

Research synthesis

Portfolio prioritisation

Ambiguity handling

Job description

Nordic Investin is recruiting a Journey Management Lead on behalf of one of our partner companies. You connect user evidence, service realities and product constraints to create experiences that are clear, inclusive and valuable.

The partner is strengthening its capability in customer journey management that turns insight into coordinated improvement. You will take responsibility for work that connects journey frameworks, ownership models and research synthesis, while ensuring that metrics and portfolio prioritisation receive appropriate discipline. The objective is progress that colleagues can use and leaders can evaluate.

The design function values evidence, critique and close collaboration. Success means making complexity understandable and enabling better choices.

How you will work

You will join a multidisciplinary team and move between discovery, design, delivery and learning after launch. The partner expects assumptions to be made visible, prototypes to answer real questions and design decisions to remain understandable when they reach engineering and operations.

This role calls for independent judgement and the ability to raise the quality around you. You will be expected to recognise when a decision needs wider expertise, make trade-offs visible and move work forward without creating unnecessary process.

What you will do

• Own the practical direction for customer journey management that turns insight into coordinated improvement.

• Translate goals and constraints into a clear approach for journey frameworks and ownership models.

• Establish useful standards, routines or artefacts around research synthesis.

• Coordinate stakeholders and dependencies affecting metrics.

• Use evidence and measurable outcomes to improve portfolio prioritisation.

• Strengthen knowledge sharing, decision quality and sustainable ownership across the team.

What you will bring

• Relevant experience delivering customer journey management that turns insight into coordinated improvement in a demanding environment.

• Strong working knowledge of journey frameworks and ownership models.

• Practical experience applying research synthesis and metrics.

• Ability to assess risk, priorities and trade-offs involving portfolio prioritisation.

• Evidence of clear stakeholder communication and dependable end-to-end ownership.

• Professional English and the judgement to work with sensitive or business-critical information.

Experience that would add value

• Experience from service organisations, telecom or financial services.

• Exposure to facilitation in a cross-functional environment.

• Swedish language skills or experience working across Nordic organisations.

A background that can succeed here

You may come from a product company, agency, consultancy or public service. Your portfolio should explain the problem, contribution, evidence and outcome. Direct experience of customer journey management that turns insight into coordinated improvement is valuable, while adjacent experience counts when it shows transferable judgement.

What makes the opportunity interesting

You will work on consequential journeys where careful discovery can influence priorities, not simply decorate decisions already made. The focus on customer journey management that turns insight into coordinated improvement gives the role a clear mission and room to influence priorities and measures of success.

The exact partner, employment model, compensation, start date and working arrangement will be explained openly during the process. Nordic Investin will make sure you understand the opportunity before asking you to make a decision.

The recruitment conversation

Nordic Investin will focus on decisions you have made: the context, alternatives, result and what you would change today. You will also have room to test whether the role and partner environment are right for you.