Operations Supervisor

Globalconnect; Stockholms kommun; On-site; SEK 520,000 - 760,000; Full time

Job summary

GlobalConnect is seeking an Operations Supervisor in Stockholm to strengthen operational follow-up across the Nordics. You will coordinate priorities, actions, and decisions with colleagues across functions and countries, reporting to the Head of Operations Management.

The role blends daily operations with continuous improvement and transformation, with growth potential into people management. Regular travel to Fornebu, Norway, and other Nordic locations is required.

Qualifications

• Structured approach balancing operational needs with longer-term priorities.
• Clear communication and ability to build relationships across countries.
• Experience in telecom, IT, operations, or complex delivery environments is advantageous.

Responsibilities

• Coordinate and follow up operational priorities, actions, decisions, and deliverables across Customer Operations.
• Drive structured follow-up of transformation initiatives, improvement activities, and priority deliverables.
• Monitor KPIs, trends, and risk areas and coordinate relevant follow-up actions across the department.
• Prepare management presentations, status updates, reporting, and decision-support material.
• Support strategic customer follow-up, critical cases, and escalations, including participation in relevant customer meetings.
• Coordinate across Customer Support, Service Desk, Advanced Solutions Service Desk, Operations Management, and other relevant functions to support progress and execution.

Skills

Coordination

Cross-functional work

KPI follow-up

English communication

Nordic language skills

Education

Higher education in management/administration/tech/finance

Job description

Operations Supervisor

Do you enjoy creating structure, keeping priorities moving, and connecting the dots across a complex operational environment? As Operations Supervisor at GlobalConnect, you will work closely with our Customer Operations leadership team to strengthen operational follow-up and turn priorities into action.

This is a broad coordination role where daily operations meet continuous improvement and transformation. You will have visibility across Customer Operations in the Nordics and work with colleagues, leaders, specialists, and customers across functions and countries.

To succeed in this role, you likely have:

• Experience from a coordination, cross-functional, or business-facing role in a larger organisation preferably from telecom, IT, operations, service management, or another complex delivery environment.
• Experience with operational follow-up combined with improvement initiatives, transformation, or project execution.
• A good understanding of customer delivery, service management, KPI follow-up, and management reporting, including experience preparing presentations and decision-support material for management.
• Strong written and verbal communication skills in English and at least one Scandinavian language.

About the role and the team

Customer Operations is responsible for the operational delivery of services to GlobalConnect customers across the Nordics. The department includes Customer Support, Service Desk functions across several countries, the Advanced Solutions Service Desk, and Operations Management.

Based in our Stockholm office, you will support structure, coordination, and progress across operational and strategic priorities. You will work closely with the Senior Director, Customer Operations, who is based in Fornebu, Norway, while reporting to the Head of Operations Management.

The role brings you close to both daily operations and longer-term development. Over time, the scope may also develop to include people management responsibilities, depending on organisational development and business needs.

What you’ll be working on

• Coordinate and follow up operational priorities, actions, decisions, and deliverables across Customer Operations.
• Drive structured follow-up of transformation initiatives, improvement activities, and priority deliverables.
• Monitor KPIs, trends, and risk areas and coordinate relevant follow-up actions across the department.
• Prepare management presentations, status updates, reporting, and decision-support material.
• Support strategic customer follow-up, critical cases, and escalations, including participation in relevant customer meetings.
• Coordinate across Customer Support, Service Desk, Advanced Solutions Service Desk, Operations Management, and other relevant functions to support progress and execution.

Who we are looking for

You work in a structured way and are comfortable balancing immediate operational needs with longer-term priorities. You can identify what matters, create clarity across several activities, and keep follow-up moving when priorities change.

The role involves frequent interaction with leaders, customers, specialists, and colleagues across countries, so clear communication and the ability to build effective working relationships are important. You are motivated by improving how things work and by turning plans, decisions, and improvement initiatives into progress.

Relevant higher education in management, administration, technology, finance, or a related field is beneficial, but relevant experience can compensate for formal education. Experience from telecom, IT, operations, service management, or another complex delivery environment is also an advantage.

Our recruitment process

1. Talent Acquisition Screening interview
2. Hiring Manager interview
3. Personality and ability tests feedback and discussion with Talent Acquisition
4. Case interview with Hiring Manager and peer/stakeholder
5. Final alignment meeting
6. References

Practical information

• Workplace: GlobalConnect's office in Stockholm.
• The role requires regular travel to Fornebu, Norway and the other locations where Customer Operations colleagues are based.
• GlobalConnect does not offer relocation packages or work visa sponsorship for this role.

This is an opportunity to take a central role in how Customer Operations coordinates priorities, follows up performance, and progresses operational improvements across the Nordics.