Onsite IT Support Lead - Team Coach & Operations

Atlas Copco Airpower N.V.; Stockholms kommun; On-site; SEK 700,000 - 1,000,000; Full time

Benefits offered by this job

Culture of trust and accountability

Lifelong learning and career growth

Innovation powered by people

Comprehensive compensation and health‑

Health and well-being

Job summary

Atlas Copco Group is seeking an experienced onsite IT support leader to oversee a local team in Stockholm, Sweden. You will drive daily operations, coordinate incidents, and push continuous improvements across IT services.

You will ensure strong stakeholder communication, maintain SLA adherence, and foster a customer-focused culture while collaborating with regional and global IT teams.

Qualifications

• Relevant IT education or equivalent experience from IT support or IT operations.
• Good understanding of ITSM/ITIL, incident management, service request handling, escalation and SLA follow-up.
• Broad knowledge of end-user computing, Microsoft 365, endpoint support, asset handling and onsite support processes.
• Ability to compile, analyze and present data, queue status, ticket trends and operational KPIs.
• Fluent English, spoken and written. Local Nordic language is an advantage depending on stakeholder scope.

Responsibilities

• Lead and coordinate the onsite IT support team in daily operations.
• Develop and coach team members, fostering their full potential.
• Set clear priorities and promote collaborative, customer focused team culture.
• Prioritize incidents, service requests and local support needs and ensure delivered support meets SLAs and service quality.
• Monitor queues, backlog, aged tickets, ticket quality and follow-up actions.
• Use service desk data to identify trends, gaps and improvement opportunities.
• Coordinate incidents and local activities requiring onsite support.
• Communicate with end users, suppliers and other Group IT teams.
• Follow up security and compliance-related work for infrastructure and assets.
• Drive standardization, documentation and continuous improvement of support processes.

Skills

Leadership

Customer focus

Communication

ITSM/ITIL

Data analysis

English fluent

Nordic language advantage

Education

IT education or equivalent experience

ITSM/ITIL knowledge

End-user computing / Microsoft 365

Data visualization / KPIs

English fluency

Tools

ServiceNow

Job description

Atlas Copco Group is seeking an experienced onsite IT support leader to oversee a local team in Stockholm, Sweden. You will drive daily operations, coordinate incidents, and push continuous improvements across IT services.

You will ensure strong stakeholder communication, maintain SLA adherence, and foster a customer-focused culture while collaborating with regional and global IT teams.