IT Support Specialist

Atlas Copco Airpower N.V.; Stockholms kommun; On-site; SEK 420,000 - 620,000; Full time

Benefits offered by this job

Lifelong learning

Career growth

Health and well-being

Innovation powered by people

Job summary

Atlas Copco Airpower N.V. is seeking an IT Support professional to join our in-house onsite team in Stockholm. You will provide both on-site and remote end-user support, covering Windows devices, collaboration tools and modern workplace services across the Nordic region.

Join a proactive IT function focused on continuous improvement, automation and secure ways of working. You will collaborate with stakeholders, suppliers and group IT teams to drive effective service delivery and knowledge

Qualifications

• Relevant IT education or equivalent experience in end-user computing, workplace services or IT support.
• Strong knowledge of Windows clients, laptops, collaboration tools and common workplace technologies.
• Good understanding of ITSM processes and SLAs; Service Now is an advantage.
• Knowledge of Microsoft 365, modern workplace services and endpoint management; Nexthink is a plus.
• Fluent English, spoken and written; local Nordic language is an advantage depending on scope.

Responsibilities

• Provide onsite and remote support for users in Sickla/Nacka and across the Nordic and Baltic region.
• Handle regular and advanced/L2 EUC support for incidents and service requests, including prioritization and escalation.
• Ensure support delivery aligns with processes, SLAs and priorities.
• Act as local specialist for digital workplace, End User Computing, Microsoft 365, Copilot and Nexthink.
• Create knowledge articles, guides and training material to strengthen self-service and shift-left support.

Skills

Windows knowledge

End-user computing

IT support experience

Fluent English

Customer focus

Education

Relevant IT education or equivalent experience

Tools

SCCM

Autopilot

Intune

Microsoft 365

Nexthink

ServiceNow

Job description

Join our exciting journey and help shape the future of onsite IT support!

We are embarking on an exciting transformation as we bring our local IT support services in-house. This is a unique opportunity to help build a modern, proactive, and business-focused onsite support organization. We're looking for passionate people who are curious, customer-focused, and eager to improve the way we work. If you enjoy innovating, collaborating with great colleagues, and taking action you'll fit right in!

Key Responsibilities and Tasks

• Provide onsite and remote support for users in Sickla/Nacka and across the Nordic and Baltic region
• Handle regular and advanced/L2 EUC support for incidents and service requests, including prioritization, troubleshooting, escalation and follow-up
• Ensure support delivery is aligned with agreed processes, SLAs and business priorities
• Act as local specialist and champion for selected areas including but not limited to digital workplace, End User Computing, Microsoft 365, Copilot and Nexthink
• Create reusable knowledge articles, guides and training material to strengthen self-service and shift-left support

Stakeholder and supplier collaboration

• Act as a practical link between users, business stakeholders, IT suppliers and different Group IT teams
• Advise customers and users on IT needs, standard solutions and best practices
• Translate user pain points and business needs into improvement proposals, service requests or demands

Automation and continuous improvement

• Identify, develop, coordinate and/or support automation initiatives that reduce workload, improve quality and speed up service delivery
• Use service desk data, digital experience insights and stakeholder input to recommend preventive actions and practical improvements

Compliance and security execution

• Execute compliance-related tasks and controls according to Group IT standards and local requirements
• Document activities, promote secure ways of working and escalate risks or deviations through the appropriate channels

Project execution and local implementation

• Participate in and execute local, regional and global IT projects
• Support technology deployments, migrations, workplace improvements and service transitions
• Coordinate local implementation activities where hands-on presence, user dialogue, documentation or technical verification is needed

To succeed, you will need

Knowledge / Educational Requirements

• Relevant IT education, certification or equivalent experience from end-user computing, workplace services or IT support
• Strong knowledge of Windows clients, laptops, collaboration tools, SCCM, Autopilot, Intune, peripherals and common workplace technologies
• Good understanding of ITSM processes, ITIL methodology, service desk tools, Service Now is an advantage, SLAs and relevant Service Desk KPIs
• Knowledge of Microsoft 365, modern workplace services and endpoint management. Nexthink, AI-enabled tools, scripting, Power Automate or similar automation capabilities are an advantage
• Fluent English, spoken and written. Local Nordic language is an advantage depending on stakeholder scope

Experience Requirements

• Extended experience from L2 IT support, end-user computing or similar roles, preferably in a multinational environment
• Experience contributing to IT projects, technology rollouts, compliance activities or continuous improvement initiatives
• Experience collaborating with internal stakeholders, suppliers and specialist teams across different locations is an advantage

Personality Requirements

• Positive and customer-centric mindset with the ability to understand user needs and communicate clearly with technical and non-technical stakeholders
• Resilient to change and ability to work in a structured, methodical way and prioritize under pressure based on business impact and urgency
• Proactive and improvement-oriented, with the ability to turn ideas into practical solutions
• Collaborative team player with a global mindset and the ability to work across cultures, locations and specialist teams

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

Job location

This role requires you to work on-site at our office in Stockholm, Sweden (SE). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

Atlas Copco Group enables technology that transforms the future. We innovate to develop products, services and solutions that are key to our customers' success. Our four business areas offer technologies for air and gas compression, vacuum and abatement, automated assembly and quality control, mobile energy management and power generation as well as portable and industrial flow technologies.In 2024, Atlas Copco Group had revenues of BSEK 177 and at year end about 55 000 employees.