Onsite Field Technician, L1 IT Diagnostics & Repairs

ITProposal; Sweden; On-site; SEK 320,000 - 420,000; Full time

Job summary

Dell is seeking customer-focused CSG L1 Technicians to provide on-site technical support for Dell customer systems. You will attend customer locations, validate faults, complete hardware repairs, replace parts, and use Dell diagnostic tools to ensure timely service updates while maintaining professional interactions and adherence to contractual obligations.

Travel to customer sites is required, with emphasis on meeting SLA-driven deadlines and safe, compliant service delivery.

Qualifications

• Experience in Level 1 technical support or similar customer-facing IT role.
• Strong understanding of PC, laptop and client hardware components.
• Ability to follow structured diagnostic processes and document steps clearly.
• Proficient written and verbal English.
• Excellent customer communication and time management.

Responsibilities

• Deliver Dell field service support in a professional, customer-focused manner.
• Attend customer sites within SLA timeframes and service windows.
• Perform on-site troubleshooting, hardware repair and parts replacement.
• Validate warranty status and diagnostic findings before repairs.
• Escalate unusual incidents and communicate updates to customers.
• Collect, manage and return defective or unused parts per procedure.

Skills

L1 technical support

PC hardware components

Customer communication

Time management

Independent worker

English proficiency

Troubleshooting processes

Tools

DFSM

Dell mobility tools

ePSA

Job description

Dell is seeking customer-focused CSG L1 Technicians to provide on-site technical support for Dell customer systems. You will attend customer locations, validate faults, complete hardware repairs, replace parts, and use Dell diagnostic tools to ensure timely service updates while maintaining professional interactions and adherence to contractual obligations.

Travel to customer sites is required, with emphasis on meeting SLA-driven deadlines and safe, compliant service delivery.