Norwegian Tech Support & Enablement Specialist

TRANSCOM AKTIEBOLAG; Stockholms kommun; On-site; SEK 360,000 - 480,000; Full time

Benefits offered by this job

On-site gym

Health insurance

Pension plan

Discounted meals

Job summary

TRANSCOM AKTIEBOLAG in Stockholm seeks a Norwegian-speaking Technical Support Agent for Samsung to join our global tech support team. You will diagnose hardware and software issues and guide customers to maximize their device usage.

You will engage with users in Norwegian and English (B2+), delivering clear solutions and exceptional service. The role is full-time, starts 1 October 2026, with health benefits, pension, and on-site gym support.

Qualifications

• Fluent in Norwegian with professional proficiency in English (B2+).
• Experience troubleshooting hardware and software on various devices.
• Strong knowledge of mobile operating systems (Android and iOS).

Responsibilities

• Diagnose and resolve complex hardware and software issues for Samsung devices.
• Empower users to maximize their device usage through clear guidance.
• Provide outstanding customer service and advocacy for user needs.

Skills

Norwegian language

English (B2+)

Hardware troubleshooting

Software troubleshooting

Mobile OS (Android/iOS)

Analytical mindset

Customer focus

Active listening

Job description

TRANSCOM AKTIEBOLAG in Stockholm seeks a Norwegian-speaking Technical Support Agent for Samsung to join our global tech support team. You will diagnose hardware and software issues and guide customers to maximize their device usage.

You will engage with users in Norwegian and English (B2+), delivering clear solutions and exceptional service. The role is full-time, starts 1 October 2026, with health benefits, pension, and on-site gym support.