Underwriter Service Coordinator Nordics - Swedish speaking

Chubb Ltd.; Stockholms kommun; On-site; SEK 450,000 - 550,000; Full time

Job summary

An international insurance company is seeking an Underwriting Service Coordinator for the Nordics, focusing on customer service support to underwriting teams. Responsibilities include managing domestic and multinational accounts, processing new business, and enhancing customer experiences. The ideal candidate will have a university degree, insurance certification, and strong communication skills in both Swedish and English. This full-time position is essential to streamline operations and improve service delivery.

Qualifications

• University degree in relevant field is advantageous.
• Insurance certification is preferred.
• Experience in a customer-centric role is desired.
• Ability to deliver high-quality customer service and resolve client issues.

Responsibilities

• Manage domestic and multinational accounts.
• Support underwriters with compliance information.
• Prepare and process new business and renewals.
• Act as a main contact for internal colleagues and brokers, resolving service, regulatory, tax, and credit control queries.
• Assist with projects to improve processes and operations.
• Proactively seek opportunities to enhance customer experience and handle ad hoc requests.

Skills

Customer-focus

Communication

Problem-solving

Organizational

Bilingual (Swedish/English)

Education

University degree in business, finance, insurance, or similar

Insurance certification (CII, LOMA, etc.)

Job description

Underwriter Service Coordinator Nordics - Swedish speaking

Job Description

Are you customer-focused and ready to support underwriting teams in a dynamic, international environment? As an Underwriting Service Coordinator in Commercial Lines EMEA, you’ll deliver high-quality customer service, manage operational functions, and help underwriters focus on core tasks.

Key Responsibilities:

• Manage Domestic and Multinational accounts, including administration and program implementation.
• Support underwriters with regulatory, compliance, and program structure information.
• Prepare and process instructions for new business, renewals, endorsements, invoices, and documentation.
• Act as a main contact for internal colleagues and brokers, resolving service, regulatory, tax, and credit control queries.
• Assist with projects to improve processes and operations.
• Proactively seek opportunities to enhance customer experience and handle ad hoc requests.

Qualifications

Qualifications

University degree in business, finance, insurance, or a related field is an advantage.

Insurance certification (e.g., CII, LOMA, or local equivalent) is preferred.

Experience in customer centric role is desired

Proven ability to deliver high-quality customer service and resolve client issues, whether in insurance, financial services, or other customer-focused industries.

Familiarity with insurance regulations, compliance requirements, and market practices is helpful, but a willingness to learn is equally valued.

Experience handling queries, credit control, or regulatory/tax issues—this could be from working with brokers, clients, or in similar customer support roles.

Participation in process improvement projects or operational enhancements, or a demonstrated interest in finding ways to improve service and efficiency.

Exposure to multinational program administration, or experience working with international clients or teams, is an advantage.

Strong organizational, communication, and problem-solving skills

Languages:

• Proficiency in Swedish and fluent English; additional foreign language skills are a plus.

Job Info

• Job Identification 30483
• Job Schedule Full time
• Regular or Temporary Regular
• Business Unit Sweden
• Legal Employer Chubb European Group SE, Netherlands Branch