Service Center Coordinator

GE HealthCare; Stockholms kommun; On-site; SEK 360,000 - 480,000; Full time

Job summary

GE HealthCare in Stockholm is seeking a Service Center Coordinator to be the primary contact for Nordic customers, coordinating service activities and handling orders, quotations, and inquiries. The role collaborates with service engineers, logistics, and sales teams to ensure a smooth service experience.

The position emphasizes strong communication, Swedish and English fluency, and the ability to resolve issues efficiently while maintaining high quality standards.

Qualifications

• Experience in a customer service center, customer support, order management, or a similar customer-facing role.
• Fluent in Swedish and English, both written and spoken. Understand Norwegian and Danish. Dutch is a plus.
• Comfortable handling customer interactions by phone and through digital channels.
• Strong computer literacy and experience with business systems and applications.
• Excellent organizational skills with the ability to manage multiple priorities.
• Solution-oriented mindset with attention to detail and accuracy.
• Ability to work independently while collaborating within a team.

Responsibilities

• Serve as the first point of contact for customer inquiries and service-related requests across the Nordic region.
• Receive, process, and manage customer orders through to shipment in line with company policies.
• Coordinate with service, logistics, sales, and other internal teams to resolve issues and escalations.
• Build and maintain relationships with customers, distributors, and partners to deliver a great service experience.
• Prepare and issue quotations in line with guidelines and policies.
• Provide accurate information and support regarding products, services, and order status.
• Monitor service activities and identify opportunities to improve customer satisfaction and performance.
• Support continuous improvement initiatives while ensuring compliance with quality standards.

Skills

Customer service

Swedish-English

Multilingual (Norwegian Danish Dutch)

Job description

Job Description Summary

As a Service Center Coordinator, you will be the primary point of contact for customers (primarily hospitals) across the Nordic region, ensuring a seamless and positive service experience for our product portfolio in Diagnostic Imaging, Ultrasound and Patient Care Solutions. You will work closely with service engineers, logistics teams, sales representatives, distributors, and internal stakeholders to coordinate service activities and resolve customer inquiries. You will play a key role in managing orders, quotations, and customer requests while ensuring compliance with established processes and quality standards. Through proactive communication and problem solving, you will help drive customer satisfaction and operational excellence. This is an office-based role located in Danderyd, Stockholm.

Job Description

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Essential Responsibilities

• Serve as the first point of contact for customer inquiries and service-related requests across the Nordic region.
• Receive, process, and manage customer orders through to shipment in accordance with company policies and procedures.
• Coordinate with service, logistics, sales, and other internal teams to resolve customer issues and escalations efficiently.
• Build and maintain strong relationships with customers, distributors, and business partners to deliver an outstanding service experience.
• Prepare and issue quotations in line with commercial guidelines and company policies.
• Provide accurate information, guidance, and support regarding products, services, and order status.
• Monitor service activities and proactively identify opportunities to improve customer satisfaction and operational performance.
• Support continuous improvement initiatives while ensuring compliance with quality standards and operational processes.

Basic Requirements

• Experience in a customer service center, customer support, order management, or a similar customer-facing role.
• Fluent in Swedish and English, both written and spoken. Need to understand Norwegian and Danish. Dutch is a plus;
• Comfortable handling customer interactions by phone and through digital communication channels.
• Strong computer literacy and experience working with business systems and applications.
• Excellent organizational skills with the ability to manage multiple priorities simultaneously.
• Solution-oriented mindset with strong attention to detail and accuracy.
• Ability to work independently while collaborating effectively within a team environment.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Inclusion & Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or age, disability, protected veteran status or other characteristics protected by law.

Additional Information

Relocation Assistance Provided: No