Nordic Lead, Business Development & CX Transformation

Nordea; Stockholms kommun; On-site; SEK 1,000,000 - 1,500,000; Full time

Job summary

Nordea in Sweden is seeking a Nordic Lead Business Developer to shape the future of customer service across the Nordic countries within Personal Banking. You will translate strategic ambition into sustainable operational change and work with senior leaders to align priorities and deliver measurable business impact.

You'll operate at the intersection of business development and transformation, balancing Nordic-wide ambitions with local business needs, collaborating across countries to harmonize

Qualifications

• Significant experience in senior business development, operating model development or business transformation.
• Experience leading cross-functional and cross-country transformation initiatives.
• Strong understanding of governance, performance management and business value creation.
• Ability to structure complex topics and translate them into clear decisions.
• Experience influencing senior stakeholders without formal authority.

Responsibilities

• Develop Nordic customer service operating model across countries.
• Harmonize processes, ways of working and service capabilities.
• Coordinate dependencies and ensure implementation readiness.
• Establish governance, KPIs and follow-up mechanisms for outcomes.
• Convert analysis and recommendations into lasting operational change.

Skills

Senior business development

Operating model design

Business transformation

Cross-country coordination

Governance & KPIs

Stakeholder influence

Job description

Nordea in Sweden is seeking a Nordic Lead Business Developer to shape the future of customer service across the Nordic countries within Personal Banking. You will translate strategic ambition into sustainable operational change and work with senior leaders to align priorities and deliver measurable business impact.

You'll operate at the intersection of business development and transformation, balancing Nordic-wide ambitions with local business needs, collaborating across countries to harmonize