Nordic Consumer Service Specialist

Electrolux Group; Stockholms kommun; Hybrid; SEK 420,000 - 540,000; Full time

Benefits offered by this job

Hybrid work setup

Job summary

Electrolux Group in Stockholm, Sweden is seeking a Customer Service Specialist to ensure seamless order management and delivery performance for Nordic business customers.

You will be the main contact for assigned accounts, collaborating with internal teams, using SAP, C4C and Genesys, and driving continuous improvement to meet SLAs.

This hybrid role offers a dynamic environment, cross-border cooperation, and opportunities to contribute to superior customer experiences.

Qualifications

• Fluency in Swedish and Finnish; English as corporate language.
• Experience in supply chain, order management, logistics or customer fulfilment.
• Experience with SAP and business systems; familiarity with C4C or Genesys is a plus.
• Strong numerical skills and the ability to interpret operational data.

Responsibilities

• Act as primary contact for assigned Nordic business customers and manage orders.
• Ensure accurate order processing, planning and follow-up for reliable deliveries.
• Monitor delivery reliability and coordinate actions to meet expectations.
• Collaborate with internal teams and external customers for end-to-end fulfilment.
• Handle enquiries, complaints and requests within established processes.
• Utilize SAP, C4C and Genesys to manage interactions.
• Support continuous improvement by monitoring SLAs and KPIs.
• Participate in customer meetings to strengthen service delivery.

Skills

Customer service excellence

Swedish language

Finnish language

English language

Supply chain knowledge

SAP

C4C

Genesys

Excel

Lean/continuous improvement

Stakeholder collaboration

Tools

SAP

C4C

Genesys

Excel

Job description

Job Description

Join Electrolux Group and help us deliver outstanding customer experiences.At Electrolux Group, we strive to shape living for the better. We believe that great customer experiences are built on strong collaboration, operational excellence and a commitment to continuous improvement. We are now looking for a Customer Service Specialist to join our team and play a key role in delivering best-in-class service to our Nordic business customers.

Job Description

Join Electrolux Group and help us deliver outstanding customer experiences.At Electrolux Group, we strive to shape living for the better. We believe that great customer experiences are built on strong collaboration, operational excellence and a commitment to continuous improvement. We are now looking for a Customer Service Specialist to join our team and play a key role in delivering best-in-class service to our Nordic business customers.

About The Role

As a Customer Service Specialist, you will be responsible for ensuring accurate, efficient and reliable order management and delivery performance for a portfolio of Electric Retail customers. You will be a point of contact for your assigned accounts, working proactively to understand customer needs, resolve issues and ensure a seamless customer experience from order placement to delivery.

In this role, you will collaborate closely with internal stakeholders and external customers across the Nordic region. By combining a strong customer focus with a structured and solution-oriented approach, you will contribute to operational excellence, high service levels and continuous improvements across our processes.

The role requires excellent communication skills in both Swedish and Finnish, as well as the ability to build trusted relationships and manage customer requests efficiently in a dynamic environment.

What You'll Do

• Deliver exceptional customer service: Act as the primary point of contact for assigned business customers, responding to enquiries regarding orders, stock availability, deliveries, pricing and product specifications via email and phone. Manage orders with accuracy and efficiency: Ensure high-quality order processing, planning and follow-up to support reliable and timely deliveries.
• Drive delivery performance: Monitor delivery reliability, identify potential issues proactively and coordinate appropriate actions to meet customer expectations.
• Collaborate across the business: Build strong working relationships with internal teams and external customers to resolve issues and ensure effective end-to-end order fulfilment.
• Take ownership of customer enquiries: Make informed decisions and handle customer requests, complaints and operational challenges within established processes and guidelines.
• Work with systems and data: Use systems such as SAP, C4C, and Genesys to manage customer interactions and support efficient daily operations.
• Support continuous improvement: Monitor service level agreements (SLAs) and key performance indicators (KPIs), identify opportunities to improve ways of working and actively contribute to Lean initiatives.
• Contribute to customer collaboration: Participate in customer meetings and team activities, sharing insights and helping strengthen service delivery across the Nordic region.

Who You Are

You are a customer-focused and proactive professional who takes pride in delivering high-quality service. You enjoy solving problems, managing priorities and working collaboratively to achieve shared goals. You take ownership of your responsibilities, pay attention to detail and remain solution-oriented even when handling complex or time-sensitive situations.

You communicate clearly and confidently, build relationships based on trust and respect, and are motivated by finding better ways of working. You are open to learning, embrace change and understand how your contribution supports both customer satisfaction and business performance.You thrive in a team environment where accountability, collaboration and continuous improvement are valued.

Qualifications

To succeed in this role, we believe you bring:

• Excellent customer service and communication skills, with the ability to manage customer relationships professionally and confidently.
• Fluency in Swedish and Finnish, both written and spoken, as well as a good command of English as it is our corporate language.
• Experience or knowledge of supply chain operations, order management, logistics or customer fulfilment.
• Knowledge of SAP and experience working with business systems; experience with C4C, or Genesys is an advantage.
• Intermediate-level Microsoft Office skills, particularly Excel.
• Strong numerical skills and the ability to interpret operational data and performance indicators.
• Experience with Lean principles and continuous improvement is an advantage.
• Strong organisational skills, attention to detail and the ability to prioritise tasks effectively.
• A collaborative mindset and the ability to build productive relationships with colleagues and stakeholders at different levels.

Where you'll be

This position is based at our Global Headquarters in Stockholm, Sweden.

We are proud of our inclusive and diverse culture, with more than 60 nationalities working together towards common goals. You will be part of a collaborative environment where teamwork, knowledge sharing and continuous improvement are encouraged.

We work in a hybrid setup that offers flexibility to work remotely while recognising the value of in-person collaboration, creativity and building strong relationships with colleagues across the business.

What We Offer

At Electrolux Group, you will be part of an international organisation where collaboration, customer focus and continuous improvement are central to how we work. You will have the opportunity to contribute to meaningful business outcomes, develop your skills and work with colleagues across the Nordic region.

We believe in empowering our people to take ownership, share ideas and make a difference. Together, we work to create better experiences for our customers and better ways of living for people around the world.