Sales Coordinator

Panasonic Heating & Cooling Solutions Europe; Sundbybergs kommun; Hybrid; SEK 360,000 - 420,000; Full time

Benefits offered by this job

International work environment

Training opportunities

Remuneration package with benefits

Flexible hours

Mobile working

Work-life balance

Job summary

Panasonic Heating & Cooling Solutions Europe is seeking a customer-focused professional to join our sales administration and customer service team in Sweden. You will manage orders in SAP, liaise with Logistics and Service, and address inquiries across multiple channels to ensure timely delivery and satisfaction.

The role requires at least 2 years in customer service or sales administration, SAP experience, and fluency in Swedish and English.

Qualifications

• At least 2 years of experience in customer service, order management and/or sales administration.
• Experience with SAP is required.
• Excellent communication skills and a strong customer and service focus.
• Fluency in Swedish and English, both written and spoken.
• Strong analytical and organizational skills with attention to detail.
• Very good MS Office skills, particularly Excel; experience with VLOOKUP/XLOOKUP and Pivot Tables is an advantage.

Responsibilities

• Register and process customer orders in SAP in close cooperation with Logistics.
• Maintain regular contact with customers and internal departments regarding orders, deliveries and delivery details.
• Handle transport damage and concealed damage claims, coordinating cases between customers, Service and Logistics.
• Provide professional and solution-oriented customer service through our various communication channels.
• Handle customer enquiries, complaints and disputes, helping customers find the best possible solution.
• When needed, support the team with administrative tasks, follow-up and reporting.

Skills

SAP

MS Office

Excel

Pivot Tables

VLOOKUP/XLOOKUP

Customer service

Tools

SAP

MS Office

Job description

Are you looking for a new opportunity that offers meaningful work with true purpose? We would love to welcome you to our multinational team! Your growth is our growth. We invest in your future by enhancing your skills and abilities through training opportunities and interesting challenges. At Panasonic, we believe in the power of collaboration - only together can we continue to expand our innovative edge and exceed our customers’ expectations. We are a powerful brand with a rich company culture, based on our 7 principles. It's not just about what we do, but how we do it. To fulfil our social responsibilities, we will continue to do what we have done for over 100 years - to enrich people’s lives at home and at work, and move society forward.

ABOUT THE ROLE

In this role, you will be an important part of our team, working with sales administration and customer service for Panasonic’s heating and cooling products. You will have many points of contact, both with our customers and with colleagues in departments such as Logistics and Service.

YOUR MAIN RESPONSIBILITIES

• Register and process customer orders in SAP in close cooperation with Logistics.
• Maintain regular contact with customers and internal departments regarding orders, deliveries and delivery details.
• Handle transport damage and concealed damage claims, coordinating cases between customers, Service and Logistics.
• Provide professional and solution-oriented customer service through our various communication channels.
• Handle customer enquiries, complaints and disputes, helping customers find the best possible solution.
• When needed, support the team with administrative tasks, follow-up and reporting.

WHAT WE ARE LOOKING FOR

We are looking for someone who enjoys providing excellent service and thrives in a role that combines customer contact, administration and problem-solving. You are structured, detail-oriented and comfortable managing several tasks at the same time. You take ownership of your responsibilities and enjoy working with others to find the best solutions for our customers. We would like you to have:

• At least 2 years of experience in customer service, order management and/or sales administration.
• Experience with SAP.
• Excellent communication skills and a strong customer and service focus.
• Fluency in Swedish and English, both written and spoken.
• Strong analytical and organizational skills with excellent attention to detail.
• Very good MS Office skills, particularly Excel. Experience with functions such as VLOOKUP/XLOOKUP and Pivot Tables is an advantage.

ABOUT THE ROLE

In this role, you will be an important part of our team, working with sales administration and customer service for Panasonic’s heating and cooling products. You will have many points of contact, both with our customers and with colleagues in departments such as Logistics and Service.

YOUR MAIN RESPONSIBILITIES

• Register and process customer orders in SAP in close cooperation with Logistics.
• Maintain regular contact with customers and internal departments regarding orders, deliveries and delivery details.
• Handle transport damage and concealed damage claims, coordinating cases between customers, Service and Logistics.
• Provide professional and solution-oriented customer service through our various communication channels.
• Handle customer enquiries, complaints and disputes, helping customers find the best possible solution.
• When needed, support the team with administrative tasks, follow-up and reporting.

WHAT WE ARE LOOKING FOR

We are looking for someone who enjoys providing excellent service and thrives in a role that combines customer contact, administration and problem-solving. You are structured, detail-oriented and comfortable managing several tasks at the same time. You take ownership of your responsibilities and enjoy working with others to find the best solutions for our customers. We would like you to have:

• At least 2 years of experience in customer service, order management and/or sales administration.
• Experience with SAP.
• Excellent communication skills and a strong customer and service focus.
• Fluency in Swedish and English, both written and spoken.
• Strong analytical and organizational skills with excellent attention to detail.
• Very good MS Office skills, particularly Excel. Experience with functions such as VLOOKUP/XLOOKUP and Pivot Tables is an advantage.

Above all, we are looking for someone who is service-minded, solution-oriented and motivated to contribute to an excellent customer experience.

WHAT WE OFFER YOU

• A challenging strategic role where you can actively contribute to the company's success and take on responsibility
• International work environment
• Variety of training and development opportunities
• Attractive remuneration package, social, fitness & health benefits
• Flexible working hours
• Generous mobile working option
• High Work-Life Balance

ABOUT US

Panasonic is one of the largest and leading electronic product manufacturers in the world. The depth and variety of our research capabilities, manufacturing expertise, high quality and sophisticated products have remained strong since 1918. Our mission is to create the Panasonic business of "tomorrow." By integrating business, technology, and creativity, we will realize ideal lifestyles and societies solving social issues globally. Learn more about Sustainability at Panasonic. Please find here more information about Panasonic as an employer.

DIVERSITY, EQUITY AND INCLUSION

Fairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and our community. We are committed to promoting inclusion for the success of our business.

Panasonic is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, and disability, or any other characteristics.