Head of Technology Operations & Service Management - EMEA & APAC

Electrolux Group; Stockholms kommun; Hybrid; SEK 1,400,000 - 1,900,000; Full time

Job summary

Electrolux Group in Stockholm is seeking a Head of Technology Operations & Service Management for EMEA & APAC to ensure platform reliability, security, and efficiency across regions. Reporting to the Regional CIO, you will coordinate regional and global teams to keep services business-ready and resilient.

You will lead operational excellence, drive service management practices, and build a high-performing regional operations organization with focus on continuity and risk management.

Qualifications

• Bachelor's or Master's degree in Technology, Engineering or related field.
• Proven experience leading complex application and service operations.
• Experience managing large operational organizations in multiple regions.
• Strong understanding of enterprise-scale IT environments.

Responsibilities

• Lead operational performance, service quality, and technology reliability across EMEA and APAC.
• Drive regional service management, including incident, problem, change, and service performance management.
• Ensure successful transition of new applications into regional operations.
• Act as the primary interface between regional stakeholders and Global Service Delivery organizations.
• Monitor service health, operational KPIs, and business service performance.
• Drive continuous improvement initiatives and regional operational cost optimization.
• Manage regional service providers and operational partners to ensure delivery against agreed commitments.
• Ensure operational readiness, resilience, and recovery capabilities for business-critical services.
• Support regional compliance, risk management, and cybersecurity requirements in collaboration with relevant Group functions.
• Build and develop a high-performing regional operations and service management organization.

Education

Bachelor's or Master's degree in Technology, Engineering or related field

Job description

Job Description

Be part of something bigger. Decode the future.

At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living.

Job Description

Be part of something bigger. Decode the future.

At Electrolux Group, our vision is to be the home appliance industry leader in consumer satisfaction by delivering outstanding lifetime experiences with solutions that always get better. We share ideas and collaborate so that together, we can develop solutions that deliver more enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home.

All about the role:

As part of this journey, we are looking for a Head of Technology Operations & Service Management, EMEA & APAC to ensure technology platforms, applications, and services across the region operate reliably, efficiently, and securely.

Reporting to the Regional CIO, EMEA & APAC, this role is responsible for leading regional technology operations and service management practices, ensuring business continuity, service performance, and operational excellence across EMEA and APAC.

The role acts as the primary point of coordination between regional business stakeholders, regional technology teams, and global service providers to ensure technology services meet business needs and agreed service levels.

The mission is simple: keep technology stable, resilient, and business-ready across EMEA and APAC.

What you'll do

• Lead operational performance, service quality, and technology reliability across EMEA and APAC.
• Drive regional service management practices, including incident, problem, change, and service performance management.
• Ensure successful transition of new applications and enhancements into regional operations.
• Act as the primary interface between regional stakeholders and Global Service Delivery organizations.
• Monitor service health, operational KPIs, and business service performance.
• Drive continuous improvement initiatives and regional operational cost optimization.
• Manage regional service providers and operational partners to ensure delivery against agreed commitments.
• Ensure operational readiness, resilience, and recovery capabilities for business-critical services.
• Support regional compliance, risk management, and cybersecurity requirements in collaboration with relevant Group functions.
• Build and develop a high-performing regional operations and service management organization.

Who you are

• Bachelor's or Master's degree in Technology, Engineering or related field.
• Proven experience leading complex application and service operations.
• Experience managing large operational organizations in multiple regions.
• Strong understanding of enterprise-scale IT environments.

Leadership & Transformation

• Building operational excellence organizations.
• Leading regional or global service organizations.
• Experience managing significant organizational change.

Core Skills

• Service Management
• IT Operations
• Reliability Engineering
• Incident & Problem Management
• Service Transition
• Vendor Management
• Operational Excellence

Where you'll be

This is a position based at our Global Headquarters in Stockholm (Sweden).

We are proud of our culture of inclusivity and diversity. At our Global Headquarters we have 60+ nationalities working together for our common goals.

We work in a hybrid setup that gives everyone up to 20% flexibility to work remotely, while boosting creativity and collaboration through regular office presence.

As part of Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.