QA Lead – Product Surveillance (Strategic Role within Complaint Management)

Cytiva; Uppsala kommun; On-site; SEK 650,000 - 900,000; Full time

Job summary

Cytiva in Uppsala is seeking a QA Lead – Product Surveillance to own the complaint and field action processes with high visibility across the organization. You will drive proactive, data-driven complaint management and ensure robust regulatory compliance in a highly regulated environment.

As part of the QA team, you will lead cross-functional collaboration, coordinate during critical field actions, and shape the global approach to complaint handling, CAPA, and improvement funnels, ultimately

Qualifications

• Experience from complaint handling or similar quality processes within life sciences
• Experience working in an ISO9001/13485 and/or cGMP environment
• Strong analytical and communication skills
• Fluency in Swedish and English, both written and verbal

Responsibilities

• Own and continuously develop the complaint, field action, product hold, and improvement funnel processes at site level
• Drive the transformation towards a more proactive, data-driven complaint management approach
• Lead and coordinate cross-functional teams within the Complaint Handling Unit (without formal line management)
• Act as Subject Matter Expert and key contact in audits and customer interactions
• Ensure effective complaint handling, including investigation, documentation, and customer communication
• Analyze trends and present insights to operational and management reviews
• Approve CAPA/EC plans, impact assessments, and ensure robust closure decisions
• Play a key role in implementing a new global complaint process (goes live Q4)

Skills

Analytical skills

Communication skills

Leadership by influence

Swedish language

English language

Education

Bachelor’s degree or high school diploma

Tools

Microsoft Excel

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

Are you ready to take on a truly strategic QA role where you shape how we proactively manage product quality, customer impact, and patient safety?

At Cytiva, we are now looking for a QA Lead within Product Surveillance – a key role with high visibility across the organization. You will drive the transformation of our complaint management processes from reactive to proactive, while ensuring robust compliance in a complex and highly regulated environment.

This is a unique opportunity to work at the center of our operations – influencing decisions across R&D, Product Management, Manufacturing, and Quality – and making a real impact on customer trust and patient safety.

As QA Lead – Product Surveillance, you hold a strategic role within QA, with full ownership of the complaint and field action processes at the Uppsala site.

You will both drive direction and ensure performance – shaping how we work with complaints, CAPA, and improvement funnels, while securing that our KPIs and regulatory expectations are met.

You act as a central coordinator and leader across functions, particularly in critical situations such as field actions, where fast and well-informed decisions are essential to minimize customer and patient impact.

This position reports to the Sr QA Section Manager and is part of the QA organization located in Uppsala. This is an on-site role.

What You Will Do

• Own and continuously develop the complaint, field action, product hold, and improvement funnel processes at site level
• Drive the transformation towards a more proactive, data-driven complaint management approach
• Lead and coordinate cross-functional teams within the Complaint Handling Unit (without formal line management)
• Act as Subject Matter Expert and key contact in audits and customer interactions
• Ensure effective complaint handling, including investigation, documentation, and customer communication
• Analyze trends and present insights to operational and management reviews
• Approve CAPA/EC plans, impact assessments, and ensure robust closure decisions
• Play a key role in implementing a new global complaint process (goes live Q4)

Why this role?

What makes this role stand out is the combination of strategic influence, operational impact, and broad exposure:

• You will be at the center of critical decisions impacting customers, products, and patient safety
• Work cross-functionally with key stakeholders across the organization
• Drive real improvements that increase product robustness and customer satisfaction
• You will gain a broad network and visibility, creating strong opportunities for future growth – both locally and globally

The Essential Requirements Of The Job Include

• Bachelor’s degree or high school diploma
• Experience from complaint handling or similar quality processes within life sciences
• Experience working in an ISO9001/13485 and/or cGMP environment
• Strong analytical and communication skills
• Ability to lead through influence and coordinate across multiple functions
• Fluency in Swedish and English, both written and verbal

It would be a plus if you also possess previous experience in:

• Strong skills in Microsoft Office, specifically in Excel.
• Creating customer communications/letters.

Interview and selection will happen continuously and the opening can be filled before last day of application. For questions regarding the role please contact hiring manager Camilla Lindgren, QA Section Manager, [e-mail].

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.