Luxury Travel Consultant – Customer Experience (Remote)

Prestige Travel Agency by Mich; Stockholms kommun; Remote; SEK 366,300 - 549,450; Full time

Benefits offered by this job

Flexible work schedule options

Career development opportunities

Travel-related perks and industry discounts

Collaborative team culture

Job summary

A leading travel agency is seeking a Travel Experience Specialist (Luxury & Leisure) to support clients in planning exceptional trips. This fully remote role emphasizes high-quality service and detailed attention to client needs. Responsibilities include providing customer support, assisting with travel reservations, and ensuring satisfaction. Ideal candidates will have customer service experience, strong communication skills, and an ability to work independently. The position offers flexibility, career development opportunities, and travel-related perks.

Qualifications

• Customer service experience in travel, hospitality, or a related field preferred.
• Comfortable using digital tools, booking platforms, and communication software.
• Strong communication and interpersonal skills necessary.

Responsibilities

• Provide responsive and professional customer support via phone and online.
• Assist clients with leisure and luxury travel reservations.
• Monitor bookings to ensure accuracy and confirm client satisfaction.

Skills

Strong communication skills

Customer service experience in travel

Ability to work independently

High level of organization

Comfortable using digital tools

Passion for travel

Job description

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.