Luxury Travel Consultant – Customer Experience (Remote)

Prestige Travel Agency by Mich; Göteborgs kommun; Remote; SEK 380,000 - 520,000; Full time

Benefits offered by this job

Flexible work schedule

Career development opportunities

Travel-related perks and industry discounts

Collaborative team culture with training

Job summary

A leading travel agency is seeking a Travel Experience Specialist to deliver exceptional service in planning and managing luxury travel experiences. This fully remote role allows you to support clients with personalized attention, ensuring every detail is handled with care. Ideal candidates will have strong communication skills and previous experience in travel or hospitality, alongside a passion for creating memorable client experiences. Join a dynamic team and enjoy flexible schedules along with travel-related perks.

Qualifications

• Experience in customer service, preferably in travel or hospitality.
• Ability to work independently in a fully remote setting.
• Competence with digital communication tools.
• High level of organization and attention to detail.
• Comfortable using digital tools, booking platforms, and communication software.
• Passion for travel and creating positive client experiences.

Responsibilities

• Provide customer support via phone, email, and messaging.
• Assist with travel reservations and itinerary updates.
• Ensure accuracy of bookings and confirm client satisfaction.
• Resolve client inquiries with a solutions-focused approach.
• Resolve client questions or concerns with care and a solutions-focused mindset.
• Maintain organized records and update internal systems as needed.

Skills

Strong communication and interpersonal skills

Customer service experience in travel or hospitality

High level of organization and attention to detail

Comfortable using digital tools and booking platforms

Passion for travel

Travel knowledge

Tools

Booking platforms

CRM tools

Job description

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Flexible work schedule options
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.