Remote Travel Experience Representative

Kim Luxe Travel; Göteborgs kommun; Remote; SEK 360,000 - 540,000; Full time

Benefits offered by this job

Travel perks

Industry discounts

Job summary

Kim Luxe Travel is seeking a Remote Travel Experience Representative to assist travelers before, during, and after their trips. You will coordinate travel details, answer questions, and help ensure a smooth experience across channels.

In this fully remote role, you will use email, phone, and messaging platforms, learn new systems quickly, and collaborate with a supportive team. Training is provided and there are opportunities for professional development in travel perks and discounts.

Qualifications

• Strong communication skills with a customer-focused attitude.
• Customer service experience preferred but not required.
• Organized and dependable with strong attention to detail.
• Comfortable using online tools and learning new systems.
• Interest in travel and supporting positive client experiences.
• Fully remote position with flexible hours.
• Training and ongoing support provided.
• Opportunities for professional development in the travel industry.
• Access to travel-related perks and industry discounts.
• Supportive and collaborative team environment.

Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and travel guidance
• Review itineraries, confirm travel arrangements, and assist with updates or general requests
• Provide accurate information about destinations, travel requirements, and agency procedures
• Follow up with travelers before departure to confirm details and answer questions
• Address client concerns professionally and elevate more complex matters when needed

Skills

Customer focus

Communication skills

Organized

Detail-oriented

Learning new systems

Travel interest

Job description

About the job Remote Travel Experience Representative

We are looking for a Remote Travel Experience Representative to assist travelers before, during, and after their trips. This role focuses on providing helpful support, coordinating travel details, and ensuring clients have a smooth and positive travel experience.

Key Responsibilities

• Communicate with clients via email, phone, and messaging platforms to provide assistance and travel guidance
• Review itineraries, confirm travel arrangements, and assist with updates or general requests
• Provide accurate information about destinations, travel requirements, and agency procedures
• Follow up with travelers before departure to confirm details and answer questions
• Address client concerns professionally and elevate more complex matters when needed

Ideal Candidate

• Strong communication skills with a customer-focused attitude
• Customer service experience preferred but not required
• Organized and dependable with strong attention to detail
• Comfortable using online tools and learning new systems
• Interest in travel and supporting positive client experiences
• Fully remote position with flexible hours
• Training and ongoing support provided
• Opportunities for professional development in the travel industry
• Access to travel-related perks and industry discounts
• Supportive and collaborative team environment