System Support Technician, Lund

Axis Communications; Lunds kommun; On-site; SEK 420,000 - 540,000; Full time

Job summary

Axis Communications in Lund is seeking a System Support Technician to join the System Support team at our HQ. You will be the first line of support for Salesforce and our CRM, helping colleagues around the world with technical issues and access management.

We value a user-centric approach, strong problem-solving, and collaboration with other IT teams. Fluency in Swedish and English is required, and experience with ServiceNow is a bonus.

Qualifications

• Several years of experience providing system support to users.
• Hands-on experience supporting users in Salesforce.
• An IT education, or equivalent experience.
• Fluency in Swedish and English, both written and spoken.

Responsibilities

• First line of support for our CRM and Salesforce for colleagues globally.
• Handle access management across Axis systems.
• Troubleshoot and resolve issues in the systems we support.
• Create and maintain knowledge articles and workflows.
• Collaborate with other teams on systems that connect to ours.

Skills

Customer service

Problem solving

Prioritization

Team collaboration

Education

IT education or equivalent experience

Tools

Salesforce

ServiceNow

Microsoft 365

Job description

Job TitleSystem Support Technician, LundJob DescriptionAre you the person colleagues are glad to reach when a system stops cooperating? We're looking for a System Support Technician with Salesforce experience to join our System Support team at our HQ in Lund — a role where technical problem-solving and genuine service go hand in hand.Who is your future team?You'll join our System Support team , ten technicians who maintain and provide first line support for a range of Axis systems, including Salesforce, our own in-house CRM, our intranet, Microsoft 365 and access management. We're part of the internal IT Helpdesk, which supports Axis employees globally.We're a down-to-earth team where no one is too senior to pick up a ticket. We help each other out without worrying too much about who does what, and we'd rather solve the problem together than protect our own patch.What you'll do here as System Support TechnicianYour day is built around helping colleagues around the world get past whatever is standing in their way. You'll be the first line of support for our own CRM and for Salesforce, and you'll keep access management running smoothly across a range of our systems. Beyond solving what lands in your queue, you'll help make sure fewer problems land there in the first place.Support colleagues globally through our case management system, ServiceNowHandle access management across a range of Axis systemsTroubleshoot and resolve issues in the systems we supportCreate and maintain knowledge articles and workflowsCollaborat ion with oth er teams on systems that connect to oursWho are we looking for?You're service-minded, and you enjoy the moment when a technical problem finally gives way. You're curious about how different systems work and how they connect, and you take a user-centric approach to your work. Sharing what you know comes naturally to you, and you're easy to work with day to day. You know how to prioritize , and you keep your work structured even when several things need attention at once.You're also an early adopter who is curious about new technical solutions, combined with a pragmatic understanding that not all of them are applicable to our use cases or feasible to implement.We'd love to hear that you have:Several years of experience providing system support to usersHands-on experience supporting users in SalesforceAn IT education, or equivalent experienceFluency in Swedish and English, both written and spoken, since we also provide global supportBonus points for:Experience working with ServiceNow as a case management systemWhat Axis has to offerWe are a world leader in network video , where cutting-edge technology meets global impact. Here, you'll contribute to meaningful projects that shape the future of security and surveillance — developing solutions used worldwide.Curious to discover more?We have a host of places where you can learn more about Axis, our products, solutions, company culture, and what working at Axis is really like.Check out:Life at Axis blogEngineering at Axis blogInnovation at AxisReady to Act?Axis is a company realizing the benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity, something that is fundamental for our success. We welcome all applications.We go through applications continuously so don't wait – send in your application today!In case of questions, please reach out to recruiting manager Helene Löfqvist at [e-mail] .Type of EmploymentPermanent EmploymentPosting End Date2026-10-04Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.About Axis CommunicationsWe enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.With around 6000 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.Let´s create a smarter, safer worldFor more information about Axis, please visit our website www.axis.com .Listen to Get To Know Axis – Podcast