Lead UX & Employee Experience Designer

Norton Blake; Göteborgs kommun; On-site; SEK 203,000 - 351,000; Full time

Job summary

Norton Blake Limited is seeking a senior Lead UX & Employee Experience Designer to join a major transformation programme. This freelance role, initially six months, combines strategic leadership with practical UX and service design work across multiple service areas.

You will work with senior stakeholders, map end-to-end employee journeys, and drive governance discussions to ensure decisions reflect user and business value. The role blends strategic oversight with hands-on delivery.

Qualifications

• Strong background in UX, Employee Experience or Service Design.
• Experience mapping complex end-to-end user or employee journeys.
• Strong knowledge of service design, journey mapping and experience measurement.
• Experience translating research and insight into prioritised backlogs and actionable briefs.
• Comfortable working with and influencing senior stakeholders and governance forums.

Responsibilities

• Map end-to-end employee journeys, identifying key moments, pain points and opportunities to improve the experience.
• Lead journey-level experience reviews across multiple service areas and identify where changes will deliver the greatest employee and business value.
• Triage and prioritise experience needs based on root cause, impact and value, rather than treating individual requests in isolation.
• Define a focused set of Employee Experience / UX KPIs to measure whether the experience is genuinely improving.
• Turn research and insight into a prioritised UX and service design backlog, creating clear briefs that delivery teams can take forward.
• Represent the employee voice within senior governance forums, ensuring decisions remain anchored in user and business value.
• Deliver hands on UX and service design activity alongside the strategic elements of the role.

Skills

UX Design

Employee Experience

Service Design

Journey Mapping

Stakeholder Management

Hands-on Practitioner

Job description

Freelance – Contract role – 6 months initially

We’re looking for a senior Lead UX & Employee Experience Designer to join a major transformation programme, taking a lead role in improving the end-to-end employee experience across multiple service areas.

This is a strategic and hands on position. You’ll work at senior stakeholder and governance level, representing the employee voice and influencing priorities, while also getting involved directly in journey mapping, service design and UX.

What you’ll be doing:

• Map end-to-end employee journeys, identifying key moments, pain points and opportunities to improve the experience.
• Lead journey-level experience reviews across multiple service areas and identify where changes will deliver the greatest employee and business value.
• Triage and prioritise experience needs based on root cause, impact and value, rather than treating individual requests in isolation.
• Define a focused set of Employee Experience / UX KPIs to measure whether the experience is genuinely improving.
• Turn research and insight into a prioritised UX and service design backlog, creating clear briefs that delivery teams can take forward.
• Represent the employee voice within senior governance forums, ensuring decisions remain anchored in user and business value.
• Deliver hands on UX and service design activity alongside the strategic elements of the role.

What we’re looking for:

• Strong background in UX, Employee Experience or Service Design.
• Experience mapping complex end-to-end user or employee journeys.
• Strong knowledge of service design, journey mapping and experience measurement.
• Experience translating research and insight into prioritised backlogs and actionable briefs.
• Comfortable working with and influencing senior stakeholders and governance forums.
• Someone who can operate strategically but is still happy to be a hands on practitioner.
• This would suit an experienced Lead UX Designer, Lead Service Designer, Employee Experience Lead or Principal UX Designer who enjoys looking beyond individual screens and products to improve the complete employee experience.