IT Service Engineer

AG Capital Nordic; Solna kommun; On-site; SEK 360,000 - 480,000; Full time

Job summary

AG Capital Nordic is seeking an IT Support Engineer to ensure local IT infrastructure runs smoothly for both local and remote users.

You will provide first-line support, deploy hardware and software, and contribute to system installations and documentation as part of our global servicedesk team.

Qualifications

• Vocational or Bachelor’s degree in IT or equivalent.
• At least 1 year of experience as an IT support engineer or similar position.
• Service minded, hands-on, dedicated to the IT part of the organization.
• Flexible and willing to work at multiple company locations.
• Ability to work collaboratively in a cross-functional team environment.

Responsibilities

• Provide first-line support to users, both remotely and onsite.
• Deploy and maintain computer hardware, software, and peripheral devices.
• Execute system installations, tests, and integrations.
• Monitor and maintain system performance, reliability, and security.
• Maintain up-to-date technical documentation.

Skills

Customer service

Remote support

Onsite support

Hardware knowledge

Software maintenance

Documentation

Education

Vocational or Bachelor’s degree in IT

Job description

As an IT Support Engineer (m/w/d), you’ll ensure that our local IT infrastructure (hardware, networks, applications and office/warehouse environments) functions efficiently and reliably for both local and remote users. You will apply your technical expertise and follow global IT best practices to optimize and support our operations. For this position, it is important that you live within Sweden.

You will serve as the go-to person for IT related issues, working both independently and collaboratively, and will play a crucial role in supporting day-to-day IT operations as well as contributing to project execution.

Our patient care clinics make up a vast network, spread across multiple countries.

As an IT support specialist, you will join our journey in ensuring that IT infrastructure within the location functions both efficiently and reliably on a day-to-day basis for local/remote users and office environment.

While being part of our global IT servicedesk team. You report remotely to the IT Service Manager

Your tasks:

• Provide first-line support to users, both remotely and onsite.
• Deploy and maintain computer hardware, software, and peripheral devices.
• Execute system installations, tests, and integrations.
• Monitor and maintain system performance, reliability, and security.
• Maintain up-to-date technical documentation.

Your tasks:

• Vocational or Bachelors’ degree in a relevant field of education (preferably in IT).
• At least 1 year of experience as an IT support engineer or similar position
• Service minded, ‘hands on’, dedicated to the IT part of the organization
• Flexible and willing to work at multiple company locations
• have the ability to work collaboratively in a cross-functional team environment
• Provide first-line support to users, both remotely and onsite.
• Deploy and maintain computer hardware, software, and peripheral devices.
• Execute system installations, tests, and integrations.
• Monitor and maintain system performance, reliability, and security.
• Maintain up-to-date technical documentation.

Who are you:

• Vocational or Bachelors’ degree in a relevant field of education (preferably in IT).
• At least 1 year of experience as an IT support engineer or similar position
• Service minded, ‘hands on’, dedicated to the IT part of the organization
• Flexible and willing to work at multiple company locations
• have the ability to work collaboratively in a cross-functional team environment