IT Service Delivery Specialist: Global IT Support

BoF Careers; Stockholms kommun; Presencial; SEK 600.000 - 800.000; Jornada completa

Descripción de la vacante

Acne Studios is seeking an IT Service Delivery Specialist for our Stockholm office. You will help ensure stable, secure, and high‑quality IT services across offices, stores, and warehouse operations.

Your role includes handling incidents, requests, and coordinating IT activities with vendors and stakeholders. You will support both PC and Mac environments, plus Microsoft 365, Entra ID, and Intune, while contributing to global IT standards and cross‑regional collaboration.

Formación

• Experience in IT support, IT operations, or other customer-facing IT roles.
• Experience with ITSM processes such as incident and request management.
• Solid understanding of workplace IT, infrastructure, and basic networking.

Responsabilidades

• Handle incidents, service requests, and operational IT tasks.
• Provide IT support through ticketing systems, remote tools, phone, and walk‑ins.
• Perform hands‑on and remote support including installations, configurations, upgrades, and hardware setup.
• Take ownership of IT infrastructure in line with global standards.
• Support workplace technology, networks, cloud services, meeting room systems, and retail IT environments.
• Coordinate IT activities with internal stakeholders and external vendors.
• Ensure adherence to regional and global IT processes and seek opportunities for improvement.

Conocimientos

IT support

IT operations

Incident management

Microsoft 365

Entra ID

Intune / MDM

Vendor coordination

Windows

macOS

Networking basics

POS systems

Fluent English

Herramientas

Microsoft 365 Admin Center

Intune

Entra ID

Cisco Meraki

Egnyte

Box

Descripción del empleo

Acne Studios is seeking an IT Service Delivery Specialist for our Stockholm office. You will help ensure stable, secure, and high‑quality IT services across offices, stores, and warehouse operations.

Your role includes handling incidents, requests, and coordinating IT activities with vendors and stakeholders. You will support both PC and Mac environments, plus Microsoft 365, Entra ID, and Intune, while contributing to global IT standards and cross‑regional collaboration.