International Field Service Engineer – Payments & POS IT

Shift4; Stockholms kommun; On-site; SEK 420,000 - 560,000; Full time

Benefits offered by this job

Employee referral program

Team-building activities and events

Annual Christmas Party and more

Job summary

Global Blue by Shift4 is seeking a proactive Field Service Engineer to support IT systems across Helsinki and Stockholm offices, including branch and refund offices, and customer environments using Shift4 solutions. You will work with payment processing platforms, POS terminals, and IT infrastructure to ensure seamless transactions and optimal system performance.

Ideal candidates have 2–3 years of IT experience, strong English plus Finnish or Swedish, and hands-on troubleshooting skills.

Qualifications

• Minimum 2-3 years of practical experience working with IT systems.
• Applicable IT education.
• Technical skills (1 year or more in one of the below areas): Windows 11, Android, Apple products; O365 support; Azure and Intune a plus; WAN/LAN/VOIP a plus; payment processing & POS systems a plus.
• Excellent analytical and problem-solving skills.
• Customer service oriented, hands-on attitude.
• High quality standards, accuracy and risk awareness.
• Independent, goal-oriented and self-motivating personality.
• Organizational skills and ability to prioritize workload.
• Excellent communication skills in a multicultural global organisation; English required with Finnish or Swedish proficiency.

Responsibilities

• Handling deployment, support, maintenance and decommissioning of Global Blue decentralized IT systems
• Providing Level 1 support for Shift4 solutions IC2, REX, CAS, Kiosks and Terminals and related implementations/maintenance
• Providing support for Shift4 payment products, including POS terminals and payment gateway infrastructure
• Ensuring IMACD of decentralized IT hardware and software within SLA terms
• Assisting incident resolution at locations with on-site staff
• Accepting, coordinating and prioritizing all customer requests in ticketing systems
• Ensuring ticket handling (initiate, track, update, close)
• Diagnosing, classifying and fault isolating incidents; assess priority/severity
• Coordinating incident resolution across 2nd and 3rd level
• Assisting in root cause analysis
• Ensuring SLA terms are met
• Staying up to date with technologies and concepts
• Restoring services quickly by fixes/workarounds
• Writing/maintaining knowledgebase pages (manuals/FAQs)
• Performing network/system changes with 2nd level teams
• Preparing specs, installation/testing of systems/peripherals
• Contributing to audits and regular reviews
• Contributing to workflow optimizations and service catalogue setup

Skills

IT experience

English fluency

Customer service

Analytical skills

Prioritization

Windows 11

Android

Apple devices

O365 support

Azure

Intune

WAN

LAN

VOIP

POS/Payment systems

Education

IT education

Job description

Global Blue by Shift4 is seeking a proactive Field Service Engineer to support IT systems across Helsinki and Stockholm offices, including branch and refund offices, and customer environments using Shift4 solutions. You will work with payment processing platforms, POS terminals, and IT infrastructure to ensure seamless transactions and optimal system performance.

Ideal candidates have 2–3 years of IT experience, strong English plus Finnish or Swedish, and hands-on troubleshooting skills.