Inside sales

AMMEGA; Kristianstads kommun; On-site; SEK 320,000 - 420,000; Full time

Job summary

AMMEGA in Kristianstad is looking for a customer service-oriented person to join our team. You will handle customer inquiries by phone and email, register and follow up quotes and orders, and provide technical and commercial support throughout the order and delivery process.

You will work closely with production, warehouse and external sales to ensure timely deliveries, inform customers about lead times and solutions, and build long-term relationships through high service levels and professional

Qualifications

• Experience in customer service or order management is advantageous.
• Strong communication skills in English and Swedish are preferred.
• Ability to handle several tasks in a dynamic environment.

Responsibilities

• Handle customer inquiries by phone and email
• Register and follow up on quotations and customer orders
• Provide technical and commercial support to customers
• Collaborate with production, warehouse and external sales to ensure deliveries
• Inform customers about delivery times, products and solutions
• Contribute to improving internal routines and processes
• Build long-term customer relationships with high service levels

Skills

Customer service

Order management

Communication skills

Bilingual Swedish/English

Tools

ERP systems

MS Office

Job description

Customer Service – Kristianstad

Vill du jobba hos ett marknadsledande företag?

Hos AMMEGA skapar vi lösningar som får världens industrier att röra på sig. Nu söker vi en engagerad person som är serviceinriktad till vårt Customer Service-team i Kristianstad. Här får du en central roll i kontakten med våra kunder och blir en viktig del av ett kunnigt och samarbetsinriktat team där kundfokus, kvalitet och affärsmässighet står i centrum.

Om rollen

I rollen som Customer service ansvarar du för att ge våra kunder professionell service och support genom hela order- och leveransprocessen. Du arbetar nära både kunder, säljorganisation och produktion för att säkerställa effektiva och smidiga lösningar.

Rollen är varierande och kombinerar kundservice och orderhantering med daglig kontakt med kunder.

Dina huvudsakliga arbetsuppgifter kommer att vara

• Hantera kundförfrågningar via telefon och e-post
• Registrera och följa upp offerter och kundorder
• Ge teknisk och kommersiell support till kunder
• Samarbeta med produktion, lager och utesäljare för att säkerställa leveranser
• Informera kunder om leveranstider, produkter och lösningar
• Aktivt bidra till förbättring av interna rutiner och arbetsprocesser
• Bygga långsiktiga kundrelationer genom hög servicenivå och professionellt bemötande

Vem är du?

Du är en positiv och lösningsorienterad person som trivs med kundkontakt och att skapa goda relationer. Du har ett strukturerat arbetssätt, är serviceinriktad och har förmåga att hantera flera uppgifter samtidigt i en dynamisk miljö.

Erfarenhet av kundservice eller orderhantering är meriterande, gärna inom industri, men vi lägger stor vikt vid personlighet, engagemang och viljan att utvecklas.

Du behärskar svenska och engelska i tal och skrift. Erfarenhet av affärssystem och Office-produkter är meriterande.

Praktisk information

• Placering: Kristianstad
• Tillträde: Enligt överenskommelse
• Omfattning: Provanställning
• Kontaktperson: Alexander Persson, [e-mail]
• Sista ansökningsdag: Vi behandlar ansökningar löpande

WE MAKE YOUR BUSINESS MOVE

Customer Service – Kristianstad

Do you want to work for a market-leading company?

At AMMEGA, we create solutions that keep the world’s industries moving. We are now looking for an engaged, service-minded person to join our Customer Service team in Kristianstad. In this role, you will have a central position in customer contact and become an important part of a knowledgeable and collaborative team where customer focus, quality and business-mindedness are at the center.

About The Role

As a Customer Service representative, you are responsible for providing our customers with professional service and support throughout the entire order and delivery process. You work closely with customers, the sales organization and production to ensure efficient and smooth solutions.

The role is varied and combines customer service and order management with daily customer contact.

Your Main Responsibilities Will Be

• Handle customer inquiries by phone and email
• Register and follow up on quotations and customer orders
• Provide technical and commercial support to customers
• Collaborate with production, warehouse and external sales to ensure deliveries
• Inform customers about delivery times, products and solutions
• Actively contribute to improving internal routines and work processes
• Build long-term customer relationships through a high level of service and professional communication

Who are you?

You are a positive and solution-oriented person who enjoys customer contact and building good relationships. You have a structured way of working, are service-minded and can handle several tasks at the same time in a dynamic environment.

Experience in customer service or order management is an advantage, preferably within industry, but we place great importance on personality, commitment and the willingness to develop.

You are fluent in Swedish and English, both spoken and written. Experience with business systems and Office products is an advantage.

Practical information

• Location: Kristianstad
• Start date: According to agreement
• Employment: Probationary employment
• Contact person: Alexander Persson, [e-mail]
• Application deadline: Applications are reviewed on an ongoing basis

WE MAKE YOUR BUSINESS MOVE

About Us

AMMEGA is a global company located in 40 countries.

We value our employees, customers, entrepreneurship and we act in an agile and responsible way. Our mission and continuous improvement culture is the foundation for a strong and sustainable businesses appreciated by our customers. The Ammega Group's businesses provide advanced and high-quality belting solutions for 20 different industries including global logistics, food production, fitness equipment, household appliances and energy production.

About The Team

We belong to a global network of over 6000 employees of Ammega Group. Our employees, being a part of a high-performance organization, develop their careers in a global environment, participate in diverse teams and take advantage of our worldwide expertise in conveyor belting, power transmission, fluid power and business services. AMMEGA’s sustainable business approach ensures our teams operate within a safe and stable work environment, with high respect for their professional development and well-being.