Incident & Operations Engineer I

Sinch; Kalmar kommun; On-site; SEK 335,000 - 391,000; Full time

Job summary

Sinch is seeking an Incident & Operations Engineer I for our Kalmar, Sweden site. You will manage incident lifecycle, troubleshoot across software and network layers, and coordinate with internal teams and partner networks to ensure high‑quality service delivery.

The role requires a Bachelor’s degree in a technical field, strong English communication, and the ability to work in a demanding 24/7 shift rotation onsite at our Kalmar office. Knowledge of UNIX/Linux, TCP/IP, and SQL is advantageous.

Qualifications

• A Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent).
• Strong English written and verbal communication; ability to explain issues clearly.
• Excellent analytical and troubleshooting skills with a methodical mindset.
• Ability to stay calm and focused in a high-pressure, 24/7 environment.

Responsibilities

• Act as Incident Manager for core services, ensuring timely resolutions.
• Collaborate with internal teams to resolve issues quickly and effectively.
• Monitor alerts and escalate incidents as needed to minimize downtime.
• Document incidents and actions taken for future process improvements.
• Drive ongoing system optimization using insights from resolved incidents.

Skills

English communication

Analytical thinking

Troubleshooting

Problem-solving

Team collaboration

Education

Bachelor's degree in CS or related

Tools

UNIX/Linux

SQL

TCP/IP

Job description

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

DESCRIPTION

We are looking for an Incident & Operations Engineer I to join our Technical Operations Center team in Kalmar. In this role, you will focus on incident management, ensuring smooth operations with internal systems, and providing critical support in resolving technical issues. Additionally, you will play a key role in supporting our operator and provider partners to maintain high-quality service delivery.

We tackle every challenge together as a team, sharing the workload no matter how complex it gets! With our 24/7 operations, we are dedicated to resolving incidents swiftly and keeping business disruptions to an absolute minimum. To help us maintain this high standard of service, your day-to-day responsibilities will include:

• Collaborate with internal teams to ensure smooth resolution of issues.
• Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems.
• Act as Incident Manager for our core services, ensuring timely resolutions and minimizing system downtime.
• Monitor internal alerts and ensure incidents are managed and escalated as needed.
• Document and track alerts and incidents for future improvements.
• Use insights from resolved incidents to drive ongoing system improvements and optimization. to ensure smooth resolution of issues.

REQUIREMENTS

Sinch is a tech company through and through where great ideas are listened to and often implemented - we want you to feel part of the bigger picture!

This role is full of challenges and offers plenty of opportunities to grow. To thrive here, you’ll need a curious mindset and a passion for learning. A “can-do” attitude will help you turn obstacles into opportunities and keep you moving forward.

• Education: A Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent professional experience).
• Communication: Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to both internal teams and external partners.
• Problem-Solving: Strong analytical skills and a methodical approach to troubleshooting software or system alerts.
• Composure: The ability to stay calm and focused in a high‑pressure environment, especially when managing multiple tasks or urgent incidents.
• Flexibility: Ability to work in a 24/7 shift rotation, including nights and weekends.
• Location: Able to work onsite at our office in Kalmar, Sweden.

In addition to the above, it is a strong advantage if you have:

• Hands‑on experience with incident management and platform monitoring.
• Understanding of the TCP/IP protocol suite.
• Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and the ability to take ownership of issues.
• Knowledge with UNIX and Linux systems.
• Background in telecoms and wireless communication.
• Understanding of mobile communications standards like GSM and 4G.
• Basic SQL skills.

Our corporate language is English, please submit your application in English

OUR HIRING PROCESS

We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency‑based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data‑driven assessment to enhance our hiring success and identify candidates likely to excel.

No matter who you are, we hope you find an exciting path forward - hopefully with us!

Salary

The monthly salary for this position is between 30 000 SEK to 35 000 SEK. Factors which may affect pay within this range may include skills, education, experience, and other qualifications.