Hybrid Technical Support Analyst EU (Malmö)

FacilityOS; Malmö kommun; Hybride; SEK 420 000 - 560 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Résumé du poste

FacilityOS is expanding in Europe and seeks a Technical Support Analyst in Malmö. You will be the go‑to technical expert for European customers across our VEC and LOS product lines, supporting software, hardware, and integrations.

You’ll collaborate with Onboarding, Customer Success, and Engineering; participate in smaller implementations, onboarding, and continuous knowledge sharing. Fluency in Swedish and English is required, with hybrid work from our Malmö office.

Qualifications

• 2+ years in a customer-facing technical role.
• Solid troubleshooting across software, hardware, and networking.
• Experience running customer calls (kickoffs, training, go-live).
• Basic to intermediate SQL (joins, filtering, validating imports).
• Comfort installing PC software and hardware and drivers.
• Familiarity with Zendesk, Salesforce, Gainsight, Notion, and MS 365.
• Fluent Swedish and English, written and spoken.

Responsabilités

• Own the customer support experience from initial request through resolution across email, phone, and video.
• Use our ticketing system to drive issues forward with documentation and proactive communication.
• Be the technical expert for FacilityOS software, mobile apps, and hardware, including peripherals.
• Troubleshoot across software, hardware, and networking (Wi‑Fi, Bluetooth, Ethernet, firewall/proxy).
• Assist with smaller customer implementations from kickoff through config, training, and go-live.
• Configure FacilityOS to match customer workflows and site needs; support data imports and mapping with SQL checks.
• Bridge communication between Support, Onboarding, Customer Success, Engineering, QA, and Professional Services.
• Contribute to internal and customer-facing documentation and improve processes.
• Spot recurring friction and help build scalable processes as we grow.

Connaissances

Customer-facing role

Technical troubleshooting

SQL basics

PC hardware/software setup

Multilingual (Swedish & English)

Outils

Zendesk

Salesforce

Gainsight

Notion

Microsoft 365

Description du poste

FacilityOS is expanding in Europe and seeks a Technical Support Analyst in Malmö. You will be the go‑to technical expert for European customers across our VEC and LOS product lines, supporting software, hardware, and integrations.

You’ll collaborate with Onboarding, Customer Success, and Engineering; participate in smaller implementations, onboarding, and continuous knowledge sharing. Fluency in Swedish and English is required, with hybrid work from our Malmö office.