Healthcare IT Support Analyst II (Sweden)

Oracle; Göteborgs kommun; Sur place; SEK 550 000 - 700 000; Plein temps

Résumé du poste

Oracle Health in Sweden is seeking a skilled Healthcare IT support professional to provide functional and technical application support for Melior, Obstetrix and related Oracle Health applications. You will investigate incidents, collaborate with cross-functional teams, and contribute to knowledge bases, with up to 20% travel and on-call duties as needed.

The ideal candidate has 3+ years in Healthcare IT or Oracle Health products, strong SQL/T-SQL skills, and fluency in Swedish and English.

Qualifications

• Experience working with SQL and T-SQL.
• At least three years of Healthcare IT and/or Oracle Health product experience.
• At least one year of customer service or technical support experience.
• Fluent written and spoken Swedish and English.
• A bachelor's degree in IT, Computer Science, Information Systems, Healthcare, Engineering or a related field, or equivalent relevant professional experience.

Responsabilités

• Provide functional and technical application support for Melior, Obstetrix and related Oracle Health applications.
• Investigate, troubleshoot and resolve client incidents and service requests.
• Perform front-end application investigations and application maintenance.
• Prioritise issues according to severity, urgency, client impact and business needs.
• Collaborate with support, development and other internal teams to investigate and resolve complex technical issues.
• Create and maintain technical documentation, knowledge articles and knowledge-transfer materials.
• Participate in on-call support and work outside normal business hours when required.
• Travel when required, up to 20%.

Connaissances

SQL

T-SQL

Healthcare IT

Customer support

Swedish-English

Formation

Bachelor's degree in IT/CS/IS/Healthcare/Engineering

Description du poste

Oracle Health in Sweden is seeking a skilled Healthcare IT support professional to provide functional and technical application support for Melior, Obstetrix and related Oracle Health applications. You will investigate incidents, collaborate with cross-functional teams, and contribute to knowledge bases, with up to 20% travel and on-call duties as needed.

The ideal candidate has 3+ years in Healthcare IT or Oracle Health products, strong SQL/T-SQL skills, and fluency in Swedish and English.