Head of Service & Journey Transformation

Telenor; Solna kommun; Hybrid; SEK 1,800,000 - 2,800,000; Full time

Benefits offered by this job

Hybrid work 2 days/week

Telenor Academy

Wellness allowances

Pension benefits

Job summary

Telenor Sweden seeks a seasoned leader to head Service & Journey, guiding two engineering teams responsible for customer management, communications, service orchestration and journey management across channels. You will drive modernization, ensure scalable, resilient platforms, and balance business needs with technical evolution while fostering engineering excellence and cross-functional collaboration.

With ~25 colleagues, you’ll shape the roadmap, develop talent, and partner with business

Qualifications

• Experience in IT delivery in complex technology environments.
• Strong technical foundation in architecture or software engineering.
• Excellent stakeholder management and communication.
• Experience driving modernization or continuous improvement.
• Practical understanding of AI and emerging technologies to create value.
• Experience working in complex integration landscapes.

Responsibilities

• Strategic Leadership: Align and execute the roadmap for the Service & Journey domain, balancing business priorities with long-term technology modernization and capability development.
• Team Management & Growth: Lead, develop and inspire highly skilled engineering teams, fostering a culture of technical excellence, accountability, innovation and continuous learning.
• Operational Excellence: Ensure stable, resilient and secure platforms while continuously improving operational performance, engineering efficiency and customer outcomes.
• Engineering Excellence & Innovation: Strengthen engineering excellence through modern development practices, automation, AI-assisted ways of working, continuous improvement and technical modernization.
• Stakeholder Collaboration: Partner closely with business stakeholders, architects, and technology teams to align business priorities, architectural direction and technical execution.

Skills

IT delivery leadership

Technical foundation

Stakeholder management

Modernization drive

AI & automation

Integration landscapes

Tools

Enterprise integration platforms

Job description

Telenor Sweden seeks a seasoned leader to head Service & Journey, guiding two engineering teams responsible for customer management, communications, service orchestration and journey management across channels. You will drive modernization, ensure scalable, resilient platforms, and balance business needs with technical evolution while fostering engineering excellence and cross-functional collaboration.

With ~25 colleagues, you’ll shape the roadmap, develop talent, and partner with business