Head of Customer Operations & Master Data | Malmö

Scandinavian Cosmetics Group; Malmö kommun; On-site; SEK 1,100,000 - 1,500,000; Full time

Job summary

Scandinavian Cosmetics seeks a Head of Customer Operations & Master Data to lead Customer Service, Order Management and Master Data teams across the Nordic region. You will drive smooth order flow, accurate master data, and a customer-centric operating model.

Reporting to the Group CFO, you will coach leaders, strengthen cross-functional collaboration, and implement scalable processes and new systems. You’ll champion continuous improvement, digital tools, and data-driven decisions to support

Qualifications

• University degree in Business Administration, Operations, Supply Chain Management or related field.
• Leadership experience within customer service, order management or operations.
• Experience leading teams through change and organisational development.
• Strong interest in process improvement and operational excellence.
• Experience working with ERP systems and digital tools.
• Good analytical skills and ability to use data to drive decisions.
• Strong communication in English; one Scandinavian language preferred.

Responsibilities

• Lead teams in customer service, order management and master data.
• Drive high-quality customer operations and accurate product master data.
• Monitor performance and identify opportunities for improvement.
• Support transformation with cross‑functional collaboration across countries.
• Champion streamlined processes and scalable systems development.

Skills

Leadership

Change management

Process improvement

Analytical skills

English proficiency

Scandinavian language

Communication

Collaboration

Education

Bachelor's degree in Business Administration or related field

Tools

ERP systems

Job description

Scandinavian Cosmetics is one of the leading companies in sales, marketing and distribution of well-known brands within the Nordic beauty industry. We are committed to our customers and our portfolio of attractive brands. With a positive attitude, knowledge, and passion, we build long-lasting relationships. We are an attractive business partner that drives the market forward.

We are looking for a Head of Customer Operations & Master Data to lead and develop our teams within Customer Service, Order Management and Master Data.

This is a key leadership role where you'll have the opportunity to make a real impact on both the customer experience and how we work together across the business. Reporting to the Group CFO, you will play an important role in driving collaboration, simplifying processes and building a strong foundation for future growth.

ABOUT THE ROLE

As Head of Customer Operations & Master Data, you will lead teams that are at the heart of our daily operations and customer experience. Together with the team, you will ensure that orders flow smoothly, customers receive the support they need and our master data remains accurate and reliable.

We’re looking for a business-focused leader who is curious, proactive, and energized by continuous improvement. You enjoy identifying smarter ways of working and are committed to coaching, supporting, and developing those around you.

Following our recent organisational transformation, you will play an important role in bringing teams together, strengthening collaboration across functions and countries, and creating shared ways of working that help us succeed as one Nordic organisation.

You’ll be responsible for:

Leading People & Building Strong Teams

• Support and develop team members through coaching, clear direction and ongoing feedback.
• Foster a collaborative and engaged team culture built on trust, accountability and shared goals.
• Create clarity around roles, responsibilities and ways of working.
• Help teams navigate change while maintaining a positive and customer-focused mindset.
• Encourage knowledge sharing and collaboration across functions and countries.

Creating Great Customer Operations

• Ensure high-quality execution within customer service and order management.
• Safeguard the quality, accuracy and maintenance of product master data.
• Monitor operational performance and service levels to identify opportunities for improvement.
• Support teams in solving complex operational challenges.
• Balance efficiency with service excellence to meet the needs of both customers and brand partners.

Driving Improvement & Development

• Identify opportunities to streamline and standardise processes across the Nordic organisation.
• Drive continuous improvement initiatives that increase efficiency and quality.
• Explore automation and digitalisation opportunities that support scalable growth.
• Partner closely with colleagues in Finance, Sales, Supply Chain and IT to improve end-to-end processes.
• Support the implementation of new systems, tools and ways of working.

Supporting Our Transformation Journey

• Support the adoption of new processes and working methods.
• Build strong collaboration across countries, teams and stakeholders.
• Encourage a culture of curiosity, learning and continuous improvement.
• Help shape a scalable and future-ready operating model for Scandinavian Cosmetics.

WHO YOU ARE

You are a people-oriented leader who enjoys creating structure, solving problems and helping teams succeed. You are equally comfortable discussing operational details as you are looking at the bigger picture, and you thrive in an environment where collaboration and continuous improvement are part of everyday work.

You build strong relationships, communicate with clarity and inspire confidence in the people around you. Most importantly, you enjoy working together with others to find better ways forward.

We Believe You Bring:

• A university degree in Business Administration, Operations, Supply Chain Management or a related field.
• Leadership experience within customer service, order management, operations or similar areas.
• Experience leading teams through change and organisational development.
• A strong interest in process improvement and operational excellence.
• Experience working with ERP systems and digital tools.
• Good analytical skills and the ability to use data and insights to drive decisions.
• Strong communication skills in English and preferably one Scandinavian language.

TYPE OF EMPLOYMENT

Permanent position, full time
Location: Malmö

WHAT WE OFFER

This is an opportunity to take on a visible and impactful leadership role in a Nordic organisation that is continuously evolving and growing. You will work closely with colleagues across the business and have the opportunity to influence how our customer operations function develops in the years ahead.

At Scandinavian Cosmetics, we offer more than a job — we offer a workplace where people feel inspired, supported, and empowered to grow. Our culture is built on joy, collaboration, and a shared ambition to move forward together.

Everything we do is guided by our three core values: GO, GROW and GLOW. They shape our culture, influence how we collaborate, and define the way we embrace both challenges and opportunities.

GO – We dare to take initiative, make decisions, and drive change. We believe in taking action and making a difference here and now.

GROW – We grow together through curiosity, learning, and knowledge sharing. When we help each other grow, the entire company grows with us.

GLOW – We bring energy, warmth, and passion to everything we do. Our relationships are built on respect, care, and a genuine desire to create positive experiences for one another.

The office is located in Malmö, Hyllie – a fantastic office with easy commuting options for most people.