Global Service Desk Consultant – Remote, Multilingual

Danda; Lunds kommun; Remote; SEK 35,000 - 55,000; Full time

Job summary

Tetra Pak in Lund seeks a Global Service Desk Consultant to provide remote IT support in Swedish, English and Spanish. You’ll resolve tickets, follow ITIL, and contribute to continuous improvement while collaborating with a global team.

The role emphasizes strong end-user communication, hands-on Microsoft environment expertise, and remote troubleshooting across desktop, email and chat channels.

Qualifications

• Strong hands-on experience in Microsoft ecosystem and IT support.
• Experience with ITSM processes and remote diagnostics.
• Multilingual support capability with Swedish, English, Spanish.

Responsibilities

• Resolve tickets within SLA and quality targets.
• Follow ITIL processes (Incident, Request, Problem Management).
• Participate in continuous improvement and shift-left initiatives.
• Act as technical support escalation point within GSD.
• Ensure high end-user satisfaction and communication.

Skills

Windows 10/11

O365

Teams

OneDrive

Exchange

Active Directory

Azure AD

Entra ID basics

VPN

DNS

Remote troubleshooting

ITSM processes

Intune

SCCM

Hardware troubleshooting

Tools

ServiceNow

SAP

Job description

Tetra Pak in Lund seeks a Global Service Desk Consultant to provide remote IT support in Swedish, English and Spanish. You’ll resolve tickets, follow ITIL, and contribute to continuous improvement while collaborating with a global team.

The role emphasizes strong end-user communication, hands-on Microsoft environment expertise, and remote troubleshooting across desktop, email and chat channels.