Global Service Desk Leader: Build & Scale IT Support

Lindab AB; Malmö kommun; On-site; SEK 655,236 - 982,854; Full time

Job summary

Lindab AB in Malmö is seeking a Global Service Desk Manager to lead a world-class support function across countries. This role involves establishing a global team, designing ITIL-aligned processes, and ensuring operational excellence. The ideal candidate has strong experience in IT Service Management and change management, with proven abilities to lead dispersed teams. Fluent English is a must; additional languages are a plus. A proactive and hands-on approach is crucial as you drive continuous improvements and engage with stakeholders.

Qualifications

• Proven experience in leading a global Service Desk or global IT support operations.
• Deep knowledge and hands-on experience of ITSM and ITIL processes.
• Strong change management skills and ability to lead geographically dispersed teams.

Responsibilities

• Develop the overall vision, operating model, and organizational structure for a globally dispersed service desk function.
• Oversee daily global operations, ensuring timely incident and request handling.
• Define long-term goals and a tactical plan for the Global Service Desk.

Skills

IT Service Management

Global IT support operations

ITIL processes

Change management

Stakeholder management

Data-driven mindset

Communication skills

Tools

HaloITSM

Job description

Lindab AB in Malmö is seeking a Global Service Desk Manager to lead a world-class support function across countries. This role involves establishing a global team, designing ITIL-aligned processes, and ensuring operational excellence. The ideal candidate has strong experience in IT Service Management and change management, with proven abilities to lead dispersed teams. Fluent English is a must; additional languages are a plus. A proactive and hands-on approach is crucial as you drive continuous improvements and engage with stakeholders.