Global Product Support Manager – Live Tank Breakers

Hitachi Vantara Corporation; Ludvika kommun; On-site; SEK 75,000 - 95,000; Full time

Benefits offered by this job

Flexible working time

Health care and wellness allowance

Fantastic career possibilities

Various trainings and education

Job summary

A leading technology firm in Sweden is seeking a Manager for Global Product Support to oversee a team focused on Live Tank Breakers. This role requires a strong technical background in high-voltage circuit breakers and significant experience in product support. You will mentor engineers, troubleshoot complex issues, and collaborate with various departments to enhance product performance. Ideal candidates will have a degree in engineering and excellent communication skills, with the ability to travel internationally as needed.

Qualifications

• Minimum 5 years of experience in product support, field service, or engineering.
• Strong knowledge of high-voltage live tank circuit breakers and diagnostics.
• Proficiency in English required; Swedish strongly preferred.

Responsibilities

• Lead and mentor a global team of product support engineers.
• Act as the primary escalation point for technical issues.
• Collaborate with R&D, engineering, and sales for product improvements.

Skills

Leadership

Advanced troubleshooting

Communication skills

Problem-solving

Technical knowledge of high-voltage circuit breakers

Mentoring

Education

Bachelor's degree in Electrical or Mechanical Engineering

Master's degree (preferred)

Job description

Job Description:

The opportunity

Seize this opportunity to be a part of Live Tank Breakers! As Manager for Global Product Support your will manage a team of specialists delivering expert technical support and maintenance leadership for our global portfolio of Live Tank Circuit Breakers. This role ensures top-level product performance, service quality, and customer satisfaction worldwide.

How you’ll make an impact

• Lead with purpose: mentor and develop a global team of product support engineers specializing in Live Tank Circuit Breakers.
• Act as the primary escalation point for complex technical issues, providing advanced troubleshooting and diagnostic support.
• Collaborate with R&D, engineering, manufacturing, and sales to drive product improvements and address recurring field issues.
• Oversee the creation, review, and distribution of technical documentation, service manuals, and training materials.
• Deliver technical training to internal teams, partners, and customers on installation, operation, and maintenance.
• Manage overall global product support structure and budget coordination for Live Tank Breakers together with the Global Product Support Manager.
• Overall responsibility for the maintenance of product master data for Live Tank Circuit Breaker products, including spare parts recommendations, obsolescence planning, and global service bulletins.
• Ensure compliance with safety regulations, industry standards, and internal processes across all support activities.

Your Background

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical field; a Master’s degree is a plus.
• Minimum 5 years of experience in product support, field service, or engineering within power transmission and distribution.
• Strong technical knowledge of high‑voltage live tank circuit breakers, including diagnostics and maintenance.
• You balance a passion for leadership with a strong interest in technology; proven leadership experience with the ability to motivate and develop technical teams.
• Excellent analytical, problem‑solving, and communication skills in global environments.
• Knowledge of IEC, IEEE, and other relevant standards for high-voltage switchgear is beneficial but not mandatory.
• Proficiency in English required; Swedish strongly preferred; German or Spanish is an advantage.
• Travel internationally to provide on-site support is required, ability to travel internationally up to 10%.

What we offer

• Collective agreement
• Flexible working time
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy both within Sweden and globally
• Mentor to support you throughout onboard phase
• Various trainings and education supporting employee development
• Diversified company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks

More about us

Are you ready for a new exciting challenge? Does the above description sound like you? Welcome to apply! Applications will be reviewed on an ongoing basis, so don’t delay – apply today!

Recruiting Manager Mauricio Aristizabal, [e-mail],will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Philip Bengtsson

, [phone]; Unionen: Michael Fosselius+46 107 38 46 19; Ledarna: Frank Hollstedt, [phone]. All other questions can be directed to Talent Acquisition Partner Julia Wiklund, [e-mail]

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