Technical Support Engineer – Application Specialist

Hitachi Vantara Corporation; Västerås kommun; On-site; SEK 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare and wellness allowance

Flexible working time

Excellent career opportunities

Mentor support during onboarding

Continuous learning programs

Employee Benefit Portal with discounts

Diverse workplace with 70+ nationalies

Parental leave compensation

Employee Benefit Portal with discounts

Job summary

A global technology company is seeking a Technical Support Engineer – Application Specialist in Sweden. You will provide advanced technical expertise to global customers, troubleshoot application-related challenges, and work closely with various internal functions. The ideal candidate has a Master's or PhD in Electrical Engineering, a minimum of 5 years’ experience, and strong knowledge of power systems. This role offers opportunities for continuous learning and career advancement within a diverse workplace.

Qualifications

• 5+ years of experience in technical support or application engineering.
• Experience with substation automation and communication protocols.
• Ability to troubleshoot complex application-related issues.
• Strong knowledge of power systems, protection, and control.
• Experience with substation automation and communication protocols such as IEC 61850, Modbus, DNP3, and IEC 103.
• Familiarity with IED engineering tools and secondary injection testing (e.g. Omicron).
• Experience in commissioning and testing is considered a merit.
• Fluency in English, both written and spoken; additional languages are a plus.

Responsibilities

• Provide advanced technical support for application-related issues.
• Analyze and troubleshoot complex cases to identify root causes.
• Guide customers on hardware and firmware upgrades.
• Guide customers on hardware and firmware upgrades as well as application optimization.
• Build and maintain strong customer relationships by delivering reliable technical support at a high technical level.
• Take ownership of assigned cases and manage priorities in a high-workload, global environment.
• Contribute to continuous improvement of processes, tools, and ways of working.

Skills

Technical support expertise

Problem-solving

Customer relationship management

Fluency in English

Knowledge of IEC 61850 and Modbus

IEC 103

English fluency

Customer support experience

Education

Master of Science or PhD in Electrical Engineering

Tools

IED engineering tools

Secondary injection testing tools

Job description

Description

The opportunity

We are looking for a Technical Support Engineer – Application Specialist to join our global organization. In this role, you will provide advanced technical expertise and consultation to our customers, supporting application‑related challenges across power systems and substation automation.

You will work closely with global customers as well as internal functions such as R&D, Application Engineering, Failure Analysis, and After Sales Service, contributing to high‑quality solutions and continuous improvement. This is a visible and technically challenging role in an international environment, where your expertise directly supports customer success and operational reliability.

How you’ll make an impact

• Provide advanced technical support and consultation for customer application‑related issues
• Analyze and troubleshoot complex cases to identify root causes, including incorrect configurations, parameters, and settings
• Resolve high‑complexity cases raised through the customer support portal in a professional and efficient manner
• Guide customers on hardware and firmware upgrades as well as application optimization
• Build and maintain strong customer relationships by delivering reliable technical support at a high technical level
• Take ownership of assigned cases and manage priorities in a high‑workload, global environment
• Contribute to continuous improvement of processes, tools, and ways of working

Your background

• Master of Science or PhD in Electrical Engineering, preferably with a focus on Power Systems
• Minimum 5 years of experience in technical support, application engineering, or a similar role
• Solid experience working in customer support services within an international environment
• Strong knowledge of power systems, protection, and control
• Experience with substation automation and communication protocols such as IEC 61850, Modbus, DNP3, and IEC 103
• Familiarity with IED engineering tools and secondary injection testing (e.g. Omicron)
• Experience in commissioning and testing is considered a merit
• Fluency in English, both written and spoken; additional languages are a plus

What we offer

• Collective agreement
• Flexible working time
• Healthcare and wellness allowance
• Excellent career opportunities within Hitachi Energy, both in Sweden and globally
• Mentor support during onboarding
• Continuous learning through training and development programs
• A diverse and inclusive workplace with 70+ nationalities represented in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks

More about us

Are you passionate about technology and customer value? Do you enjoy solving complex technical challenges in a global environment? Applications will be reviewed on an ongoing basis so don’t delay - apply today!

Hiring Manager Ziaedin Hassani, [e-mail], will answer your questions about the position.Union representatives - Sveriges Ingenjörer: Klas Koppari [phone]; Unionen: Fredrik W Nordin, [phone]; Ledarna: Frank Hollstedt, [phone].

All other questions can be directed to Talent Partner Malin Johansson, [e-mail].

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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