Global Product Support Manager - Live Tank Breakers

Hitachi, Ltd.; Ludvika kommun; On-site; SEK 600,000 - 800,000; Full time

Benefits offered by this job

Flexible working time

Health care and wellness allowance

Career development opportunities

Employee Benefit Portal

Job summary

Hitachi Energy Sweden AB in Ludvika is seeking a Manager for Global Product Support to lead a team dedicated to live tank circuit breakers. This role involves managing technical support, ensuring top-level product performance, and addressing customer needs globally.

The ideal candidate will have significant experience in product support and leadership, strong technical knowledge, and proven communication skills, alongside a degree in a relevant engineering field. Various employee benefits and flexible working conditions are offered.

Qualifications

• Minimum 5 years of experience in product support, field service, or engineering.
• Proficiency in English; Swedish preferred.
• Willingness to travel internationally up to 10%.

Responsibilities

• Manage a team of product support engineers.
• Act as escalation point for technical issues.
• Collaborate with R&D and engineering.
• Oversee technical documentation and training.
• Ensure compliance with regulations.

Skills

Technical knowledge of high-voltage live tank circuit breakers

Strong analytical and problem-solving skills

Leadership experience

Excellent communication skills

Education

Bachelor's degree in Electrical or Mechanical Engineering

Master's degree

Job description

Location: Ludvika, Dalarna County, Sweden

Job ID: R0119266

Date Posted: 2026-02-27

Company Name: HITACHI ENERGY SWEDEN AB

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: No

Opportunity

Seize this opportunity to be a part of Live Tank Breakers! As Manager for Global Product Support you will manage a team of specialists delivering expert technical support and maintenance leadership for our global portfolio of Live Tank Circuit Breakers. This role ensures top-level product performance, service quality, and customer satisfaction worldwide.

How you'll make an impact

• Lead with purpose: mentor and develop a global team of product support engineers specializing in Live Tank Circuit Breakers.
• Act as the primary escalation point for complex technical issues, providing advanced troubleshooting and diagnostic support.
• Collaborate with R&D, engineering, manufacturing, and sales to drive product improvements and address recurring field issues.
• Oversee the creation, review, and distribution of technical documentation, service manuals, and training materials.
• Deliver technical training to internal teams, partners, and customers on installation, operation, and maintenance.
• Manage overall global product support structure and budget coordination for Live Tank Breakers together with the Global Product Support Manager.
• Overall responsibility for the maintenance of product master data for Live Tank Circuit Breaker products, including spare parts recommendations, obsolescence planning, and global service bulletins.
• Ensure compliance with safety regulations, industry standards, and internal processes across all support activities.

Your Background

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field; a Master's degree is a plus.
• Minimum 5 years of experience in product support, field service, or engineering within power transmission and distribution.
• Strong technical knowledge of high-voltage live tank circuit breakers, including diagnostics and maintenance.
• You balance a passion for leadership with a strong interest in technology; proven leadership experience with the ability to motivate and develop technical teams.
• Excellent analytical, problem-solving, and communication skills in global environments.
• Knowledge of IEC, IEEE, and other relevant standards for high-voltage switchgear is beneficial but not mandatory.
• Proficiency in English required; Swedish strongly preferred; German or Spanish is an advantage.
• Travel internationally to provide on-site support is required, ability to travel internationally up to 10%.

What we offer

• Collective agreement
• Flexible working time
• Health care and wellness allowance
• Fantastic career possibilities within Hitachi Energy both within Sweden and globally
• Mentor to support you throughout onboard phase
• Various trainings and education supporting employee development
• Diversified company with over 70+ nationalities working in Sweden
• Supplementary compensation for parental leave
• Employee Benefit Portal with thousands of discounts and perks

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