Global IT Digital Workplace Support Technician

Essity; Stockholms kommun; On-site; SEK 420,000 - 540,000; Full time

Job summary

Essity, a leading global hygiene and health company, is seeking an IT Digital Workplace Support Technician at the head office in the Waterfront Building, next to Stockholm Central Station. You will strengthen Essity’s modern workplace and ensure a seamless digital experience for employees across regions, collaborating with global IT teams to maintain reliable technologies.

The role emphasizes incident handling, device lifecycle, user provisioning, and end-user training on Microsoft 365, Teams,

Qualifications

• Experience in technical support within a global organization.
• Familiarity with IT service management and ticketing systems.
• Experience managing IT assets, inventories, licensing, and maintenance tracking.
• Understanding of IT security, including firewalls, encryption, and password management.
• Familiarity with cloud platforms and collaboration tools.

Responsibilities

• Process and own incident tickets and service requests through the IT service management platform.
• Diagnose, troubleshoot, and resolve technical issues independently to minimize disruption.
• Monitor end-user technologies to ensure optimal performance and address issues proactively.
• Install, configure, and replace IT workplace equipment such as laptops, mobile devices, peripherals, and unified communication tools.
• Support the device lifecycle, including preparing, deploying, and retiring hardware.
• Handle user provisioning and access management tasks in coordination with global IT teams.
• Administer IT assets, maintaining accurate records of hardware and software.
• Provide training and guidance to end users on Digital Workplace technologies, including Microsoft 365, Teams and OneDrive.
• Document processes, system configurations, issues, and resolutions clearly and accurately.
• Ensure internal and external audit requirements are fulfilled at the location.
• Work closely with Operational Technologies as defined by global IT standards.
• Provide extended support during critical outages to help restore operations quickly.
• Provide support during Microsoft Teams meeting.

Skills

IT support experience

Ticketing systems

Asset management

IT security

Cloud platforms

Collaboration tools

Networking basics

Windows/Mac/Linux basics

Tools

Microsoft 365

Teams

OneDrive

Job description

Essity, a leading global hygiene and health company, is seeking an IT Digital Workplace Support Technician at the head office in the Waterfront Building, next to Stockholm Central Station. You will strengthen Essity’s modern workplace and ensure a seamless digital experience for employees across regions, collaborating with global IT teams to maintain reliable technologies.

The role emphasizes incident handling, device lifecycle, user provisioning, and end-user training on Microsoft 365, Teams,