Strategic CSM - Supply Partnerships

Mercell Holding AS; Stockholms kommun; Hybrid; SEK 550.000 - 750.000; Vollzeit

Zusammenfassung

Mercell Holding AS is expanding its Supply Side, Customer Success Manager teams and building a talent pool across markets. You will guide supplier customers, drive adoption, and shape outcomes through proactive, value-driven partnerships.

This role emphasizes renewal readiness, churn reduction, and long-term growth in a fast-paced environment. You will report to the Customer Success Team Lead in your region and collaborate with Sales, Product, Marketing, and Value Delivery to maximize customer

Qualifikationen

• ,"Demonstrated experience in Customer Success or account management in SaaS/B2B environments.","Excellent relationship-building and stakeholder communication skills.","Proven ability to manage multiple accounts with value delivery and retention.","Data-driven with experience using ticketing systems, CRM, and CS tools.","Comfortable in a fast-paced, evolving environment.","Familiarity with subscription-based models and customer lifecycle."],
• job_responsibilities_description":[
• Manage a defined customer portfolio including scaled or high-value accounts.
• Build trusted relationships and act as a strategic advisor for key stakeholders.
• Own and resolve customer issues via HubSpot, Jira, or similar tools.
• Drive product adoption and clearly communicate customer value and outcomes.
• Deliver low-touch, digital-first customer engagement.
• Contribute to renewal readiness by addressing questions and blockers ahead of renewal cycles.
• Partner with Sales, Product, Value Delivery, and Marketing on renewals and feedback.
• Act as the Voice of the Customer to inform product and process improvements.

Aufgaben

• Manage a defined customer portfolio, including scaled or high-value accounts.
• Build trusted relationships with key stakeholders and act as a strategic advisor for high‑value customers
• Own and resolve customer issues (onboarding, billing, contracts, access) via HubSpot, Jira, or similar tools
• Drive product adoption and clearly communicate customer value and outcomes
• Ability to deliver low‑touch, digital‑first customer engagement
• Contribute to renewal readiness by ensuring customer questions, blockers, and risks are addressed well ahead of renewal cycles.
• Partner with Sales, Product, Value Delivery, and Marketing on renewals, expansion, and customer feedback
• Act as the Voice of the Customer to inform product and process improvements

Kenntnisse

Customer Success

Account management

SaaS

CRM tools

Stakeholder communication

Problem solving

English proficiency

Tools

HubSpot

Jira

Jobbeschreibung

Mercell Holding AS is expanding its Supply Side, Customer Success Manager teams and building a talent pool across markets. You will guide supplier customers, drive adoption, and shape outcomes through proactive, value-driven partnerships.

This role emphasizes renewal readiness, churn reduction, and long-term growth in a fast-paced environment. You will report to the Customer Success Team Lead in your region and collaborate with Sales, Product, Marketing, and Value Delivery to maximize customer